Job Description

About the job

Senior Customer Service Representative

Hull based

Hybrid working (3 days office based)

Permanent, full-time (35 hours per week)

28 - 35k per annum + Benefits: Private Health Scheme (incl. GP Services, Dental & Optical), Employer Pension Contribution up to 11%, 26 days holiday plus bank holidays, hybrid working, flexible working, early finish on a Friday, Christmas shut down, Flu vaccination, eye test vouchers, funded professional qualifications

About Trident

Our aim is to be a company our people love to work for, and our customers love to work with. A happy, engaged workforce drives exceptional service, leading to customer retention and growth.

We are a global leader in graphics and digital asset management, delivering high-quality, consistent creative solutions for some of the world's most recognized brands. With over 30 years of trusted partnerships and cutting-edge technology, we offer seamless, 24/7 global support to our clients.

The Role

We are seeking an experienced

Senior Customer Service Representative

to join our client service team. You will:

Lead Projects:

Manage timelines, deliver on KPIs/SLAs, and collaborate with internal teams to meet client needs.

Drive Solutions:

Oversee capacity planning, escalate resource needs, and develop client relationships.

Foster Growth:

Identify opportunities to expand services with existing and new customers.

What We're Looking For

We want someone who:

Puts Customers First:

Builds strong relationships, handles challenges with empathy, and ensures client satisfaction.

Thrives in a Team:

Demonstrates strong interpersonal skills and collaborates effectively.

Delivers Results:

Manages projects efficiently, meets deadlines, and solves problems proactively.

Has Experience:

3+ years in a similar role, ideally with knowledge of artwork reprographics or CGI processes.

Why Join Us?

We offer a supportive and dynamic environment where you can grow your skills, lead impactful projects, and work with world-class brands.

Ready to join the team?

Apply by 30th May 2025.

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Company events Company pension Free flu jabs Free parking On-site parking Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Hull: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Hull

Application deadline: 30/05/2025