Job Description

The Opportunity

Kite Packaging are excited to offer a fantastic opportunity for an Internal Account Manager to join our dynamic Sales team based in Coventry.

Founded in 2001 as a greenfield start-up, Kite Packaging was built on a unique vision of employee ownership. Since then, we've grown rapidly to become the second-largest packaging distributor in the UK. Our success has earned us national recognition, including listings in the Top 50 Fastest Growing Companies in the Midlands and The Sunday Times Track 100 for Fastest Profit Growth in the UK.

In 2024, we achieved a turnover of 168 million, and our momentum continues to build. Our success is driven by continuous investment in innovation, customer service, and above all - our people.

As an Internal Account Manager, you will play a key role in supporting our sales operations and delivering exceptional service to our valued B2B customers. This position requires a proactive, organised individual with strong administrative skills and a customer-first mindset.

You will be responsible for:

Providing high-level support to our Sales team Managing customer accounts and building strong client relationships Handling sales administration with precision and efficiency Supporting the full business cycle, from enquiry through to delivery Ensuring a seamless customer experience in a fast-paced, commercial environment
We're looking for someone who thrives in a team, can multitask effectively, and is motivated by delivering great results.

Key Requirements:

At least 2 years of experience in a B2B customer service or account management role Proficient in Microsoft Office, particularly Excel, Word, and Outlook Educated to A-Level standard or equivalent qualification Strong mathematics and numerical skills Previous experience within the packaging industry or a related sector is highly desirable
The successful candidate will also have the following key skills:

Be outgoing, positive and have excellent communication skills, especially over the phone Be a strong and accurate administrator Be commercially minded Be a flexible and supportive member of the team Manage a healthy workload and maintain focus and organisation Be able to understand and effectively follow company process and procedure Have a track record of customer service success and a desire to improve the customer experience Show a desire to learn about new and existing products

What You'll Get:

A competitive salary Standard working hours: 8:30am to 5:30pm, Monday to Friday 22 days' annual leave, increasing by one day per year (up to 25), with the option to buy/sell up to 3 days After 6 months: Life insurance, company pension scheme, cycle to work scheme, optional private healthcare scheme Eligibility to become a shareholder in the business after 6 months
Job Types: Full-time, Graduate

Pay: 27,000.00-31,000.00 per year

Education:

A-Level or equivalent (required)
Experience:

Microsoft Office: 2 years (required) Customer service: 2 years (required) Account management: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person