Job Description

At Social Value Portal (SVP), our mission is to deliver

100bn in social value

, helping communities, organisations, and the environment thrive. As the UK market leader in social value measurement, we support clients with our award-winning platform, consultancy services, and Social Value Academy. To date, we've unlocked over

47bn in social value

and we're only just getting started.



We're now looking for a

Senior Customer Success Executive

to join our fast-paced, collaborative team. This role is vital to our growth, supporting some of our valuable key customers to achieve their social value goals. You'll lead by example, mentor two Success Executives, and engage directly with senior stakeholders to maximise product utilisation and impact.

Why Join Us?

Competitive base salary of up to

45,000 plus bonus/commission scheme

Hybrid working with 3 days in our London office

25 days holiday, plus bank holidays and your birthday off, with annual increases after 3 years

Private medical insurance from day one

6 paid volunteering days each year, to give back to causes you care about

Enhanced family leave: 6 months fully paid maternity leave and 1 month fully paid paternity leave

400 annual learning budget to support your development

Ethically invested pension scheme (up to 5% matched), cycle to work scheme, and life assurance at 4x salary

A culture that lives our values of accountability, collaboration, community and transformation, with a real opportunity to leave a legacy in a purpose-driven business

What You'll Do

Act as a trusted partner for key accounts, building strong relationships and ensuring ROI

Proactively monitor customer health (NPS, CSAT, product usage), addressing risks and building recovery plans

Deliver tailored success plans aligned with customer goals and measurable outcomes

Collaborate with Account Managers, Delivery and Operations teams to drive retention and growth

Champion the voice of the customer internally, influencing product development and service improvements

What We're Looking For

Proven experience in a customer-facing role, ideally within SaaS or tech solutions

Experience supporting clients to maximise value, adoption, or utilisation of a product/service

Team leadership or mentoring experience, with the ability to set the standard for others

A proactive, driven mindset - someone who thrives in a fast-paced, scaling environment

Bonus if you have exposure to sustainability, CSR or social impact - but above all, we value passion for our mission

Inclusion at SVP

We are committed to building a diverse and inclusive team. Different experiences and perspectives make us stronger, and we actively encourage applications from underrepresented groups. Everyone is welcome here - we celebrate diversity of thought and lived experience.

This is your chance to combine career growth with purpose, helping shape how some of the UK's biggest organisations deliver measurable social value.