Job Description

ABOUT THE ROLE:

We're looking for an

Cutomer Success Manager, Enterprise

someone who thrives at the intersection of customer experience, operational performance, and data-driven strategy. This is not your typical CSM role. You're not here to react to issues, you're here to own customer success from implementation through long-term value delivery.

In this role, you'll work with a small number of high-impact enterprise customers who are leadings in the UK fleet industry and your primary focus will be to understand their operations, define what success looks like, and ensure the CameraMatics platform is configured and adopted to deliver measurable results.

You'll become the internal and external voice of success working cross-functionally to design platform setups that solve real-world problems and presenting data-rich QBRs that clearly show performance improvement and ROI. We're looking for someone to take our enterprise customer experience to the next level. This role is designed not for someone who just handles tickets or renewals but for someone who owns the outcome for our customers.

WHAT YOU'LL BE DOING

Strategic Customer Onboarding & Enablement

Act as the strategic partner post-sale, gathering detailed customer requirements, operational priorities, and success KPIs.

Create implementation briefs for the ProServe team that align directly to client goals and pain points.

Ensure system setup is designed for immediate and long-term value -- not just technical completeness

Insight-Driven Success Management

Monitor platform usage, performance data, and operational indicators to proactively drive adoption and value.

Lead data-backed QBRs with customer stakeholders that clearly show the impact of our platform on their KPIs.

Identify gaps in usage or misalignment early and recommend corrective strategies to ensure continued ROI.

Customer Partnership & Retention

Become a trusted advisor to senior managers, directors, and C-level stakeholders -- translating their challenges into platform solutions.

Collaborate with Product, ProServe, and Support to deliver best-in-class outcomes.

Maintain account health through insight, action, and exceptional communication -- not escalations

What You'll Need to Succeed

5 years+ experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management.

Strong commercial awareness and experience working with large enterprise accounts.

Deep understanding of data, platform configuration, and the value levers that drive customer ROI.

Strong technical aptitude - able to understand and make changes within the software platform as needed.

Excellent communication skills -- capable of speaking to operational leaders and boardroom executives alike.

Experience in fleet management, telematics, logistics, or compliance technology is a strong advantage.

Comfort working in a lean, fast-paced team where initiative is essential and red tape is minimal.

Relentlessly curious with a strong drive to learn and improve

Success Metrics

Measurable customer ROI within lifecycle of the contract

Strong NPS or qualitative customer feedback

Platform usage aligned with original pain points/KPIs

QBRs delivered with insight, clarity, and executive value

Reduction in escalations and reactive support needs

What You'll Get

Opportunity to work with some of the largest and most innovative fleet operators in the industry

A collaborative, entrepreneurial team with a mission to disrupt and improve driver and fleet safety at scale

Full exposure to product, operations, and enterprise go-to-market teams

The chance to make a visible impact -- quickly

Opportunity to grown with the business. As this is a new role within a new segement, future opportunity will be huge for the right candidate.

Bonus if You Have

Experience with Salesforce, Power BI, or other reporting tools

Previous involvement in product feedback loops or implementation strategy

Telematics or fleet exposure

Exposure to GDPR, SOC2, or ISO27001-led customer environments

Worked with enterprise companies (+500 employees, 100mn+ revenue)

Please note

that any unsolicited CVs or candidate introductions sent by recruiters or agencies without being engaged in the role in writing will be deemed to have been provided free of charge, and CameraMatics will not be liable for any associated fees or T&Cs.

Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company events Company pension Free parking Gym membership Health & wellbeing programme On-site gym On-site parking
Ability to commute/relocate:

Darlington DL1 1RW: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person