Job Description

Come and join the leading #avoexperts

Westfalia Fruit is a leading multinational supplier of fresh fruit and related value-added products to global markets. Through our vertically-integrated supply chain we grow, source, ripen, pack, process and market quality avocadoes & fresh produce - 365 days a year & across the globe.





With the largest avocado-growing footprint in the world, we are recognised as the leading

#avoexperts

and considered as the supplier of choice to both retail & wholesale customers whom we serve from sales offices in the UK, Europe, North America, Latin America & Southern Africa.

We're looking for a Senior D365 Trainer to join our team in, Spalding, UK. This role could also be based out of our Kings Hill HQ in Kent but frequent travel will be required to Spalding.

Westfalia Fruits UK is implementing Microsoft Dynamics 365 across all major business areas in order to centralized and streamline core business processes in Europe group. We require a Senior MS Dynamics 365 Trainer to support the user readiness: shape the End User training strategy, build content and materials, deliver role?based training and ensure confident adoption pre and post go?live. The role spans training design and delivery, enablement of Super/End Users and hands on support during testing, cutover and hypercare.

Responsibilities include:

Provide the end?to?end D365 training across all project business areas for End Users Align and coordinate with all relevant Implementation Partners, Key Stakeholders, External parties, Vendors and Central Program/Project Management Conduct training needs analysis; map personas/roles to learning paths and day?in?the?life scenarios. Design & deliver blended training: classroom, instructor?led, microlearning, e?learning modules, simulations, and sandbox exercises. Set up and administer a Learning Hub, utilizing Dev Ops, Rapid Value and Sharepoint to manage enrollments, tracking assessments and reporting. Create high?quality training assets: step?by?step guides, SOPs, quick reference cards, videos and scenario?based content Coach Super Users and BPOs Based on request UAT support: coach users on test scripts, expected results, evidence capture; coordinate defect reproduction; ensure traceability to requirements. Gain knowledge transfer on D365 Solution and business processes Collaborate with Change & Adoption Lead to ensure Training alignment with all Change Management & Comms throughout the project Provide floor?walking during go?live and hypercare, triage tickets, feed recurring issues back into coaching content. Maintain risk/issue/FAQ knowledge base, publish weekly adoption dashboards with KPIs and heat?maps by function/site. Ensure accessibility, inclusive design, and compliance with data privacy & information security policies for training artefacts. Plan and execute site visits, align training schedules to operational peaks and shift patterns in distribution environments. Support Role mapping exercise and determine impacts on training

Requirements

Proven experience designing and delivering ERP training with at least 3 years focused on Microsoft Dynamics 365. Proven track record supporting Medium to Large ERP project preferably in the Food manufacturing, Fresh Produce or FMCG markets Good practical Process/ERP knowledge across Finance, Procurement, Sales Inventory, Operations Supply and Distribution modules from a training perspective Hands?on with D365 task recordings, business process modeler concepts and creating role?based security/learning maps. Strong Microsoft skills: Excel (Power Query basics), PowerPoint, Teams, Power BI & KPI tracking. Creation of blended learning content (guides, videos, microlearning) and management of an learning hub. Experience running Training programmes and coaching super users + End Users Excellent facilitation and stakeholder communication, comfortable presenting to directors and frontline users. Willingness to travel to Westfalia UK sites and work flexibly around warehouse/distribution shift patterns.

Benefits

Benefits are dependant on the basis of employment. This role is open to independent contracting parties or FTC engagement.
Please note that this position does not have a specific closing date. We encourage you to apply as soon as possible as we will be reviewing applications on a rolling basis and the advert may be removed at any time.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.