Job Description

Description

Support the Data Centre Manager in running daily operations, ensuring the site is safe, secure, compliant, and delivering excellent service to clients. This role would be based in both our Reading data centres.



To provide support and assistance to external and internal Clients, ensuring that our client expectations are always met or exceeded. To work with the Data Centre Services team to ensure correct standards are adopted and provide training as required.

Key responsibilities:

Assist and deputise for the Data Centre Manager when required. Ensure the Data Centre is properly staffed and resourced at all times. Lead and coordinate incident resolution with clear, timely communication. Support project delivery and smooth handovers of client solutions. Maintain site compliance and report incidents or environmental data. Oversee site security and escalate issues promptly. Coach and mentor Data Centre Engineers to deliver high-quality service. Manage relationships with suppliers and contractors; monitor stock levels. Provide professional, proactive support to internal and external clients. Ensure all staff inductions and required training are completed. Keep records, databases, and reports accurate and up to date. Maintain building cleanliness, safety, and security to Pulsant standards. Log and respond to all system faults and support tickets efficiently. Follow incident escalation, health and safety, and compliance procedures. Monitor equipment and environment; escalate any service risks. Perform system monitoring and remote/smart hands support as needed. Manage third-party data centre operations and related client relationships.

What / who we're looking for:

Experience (Essential)Experience working as a Senior / Data Centre Support Engineer, or in a similar role Experience providing high levels of client service in an IT or similar industry
Experience (Desirable)High level of computer hardware troubleshooting experience High level of cabling and fibre experience including running and testing. Experience and awareness of Data Centre Mechanical & Electrical Infrastructure.
Competencies & Skills (Essential)Enthusiasm and interest in Data Centres and Hardware A driven, committed, and flexible approach to work Solutions driven, confident and friendly approach in dealing with Clients Natural initiative and pro-activeness to their method of working Be open to new ideas and have a positive outlook Demonstrate value of and delivery of high-quality client care with their approach to communication Excellent standard of written and spoken English Must be a team player but also able to work on own initiative with minimum supervision High degree of commercial acumen High degree of accuracy and attention to detail Ability to work well to deadlines and under pressure Ability to think logically A good memory of how software and operating systems work Good problem-solving skills Keen interest in, and passionate about IT technology and infrastructure

Pulsant offers:

A supportive work environment

with a focus on career growth, development, work life balance and well-being.

A friendly, family-like atmosphere

where almost half of the team have been with Pulsant for 5+ years

Benefits

include 5% pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and more.

To hear more about working at Pulsant check out:

pulsant.com/careers
linkedin.com/company/pulsant-limited/life/
Search @lifeatpulsant on LinkedIn and Instagram

About Pulsant

Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 14 strategically located data centres and a dedicated team of over 300 professionals (with an average tenure of 7 years), we support 1000+ clients services across the UK with cloud, connectivity, and compute services.

Equal opportunity employer statement:

At Pulsant, we are committed to creating a supportive and inclusive environment where everyone feels valued and has a strong sense of belonging. We want all individuals to feel respected, heard, and empowered to contribute and succeed. If there is any way we can support you--such as providing reasonable accommodations during the application or interview process--please note this in your application, or reach out to us by email: careers@pulsant.com