Job Description

Vacancy Name

Senior DBA

Req Number

VN244

Employment Type

Full-Time

Location

UK/Remote

Position Summary

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.


At Claranet, we're experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We're committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.


We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.


In the UK we have over 500 staff working in London, Gloucester, Warrington and Leeds, or as homeworkers.

Working For Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.


But what we think makes us different is 'Team Claranet,' our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee's fundraising efforts.


Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Position Summary

The Database Administrator is part of the Data and AI practice. This team is made up of experts dedicated to Data centric offers (Data platform, Data Analytics, IoT, Big Data, Data compliance) who support our customers in their IT and Data transformations.


We help customers choose the right tools and services, build highly scalable secure environments, and help them manage the maintenance of those environments. We come up with creative solutions to difficult problems and every engineer gets to have a large direct impact on each of those customers.


The team is made up of engineers from all around the country in distributed teams. You can work fully remote or at any Claranet UK office - most people choose a combination of the two. We've worked hard to create a remote-friendly culture and believe you can have a big impact no matter where you live.


Working in the Data Practice we can offer an environment where you will be surrounded by like-minded, highly technical people. Due to the nature of our business, interesting projects and the possibility to learn and use new technologies are commonplace. We want you to develop and grow as our organisation does.

Role Mission

Claranet's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and to own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers that enables cross and up sell.

Duties and Responsibilities

Essential duties and responsibilities

Supporting MSSQL, MYSQL and Postgres Database platforms. This will include:

o Troubleshooting

o Monitoring

o Optimisation/tuning of system performance

o Database Migration

o Security

o Reporting

On-Call for fourth-line support 24/ rota7. Automation of all support activities including backups, patching, and script deployments. Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. Ensure the storage, processing, and quality of customer data You will be expected to deliver large-scale data migration and/or modernisation projects You'll support and manage the environments of key strategic customers. You'll shadow and mentor other engineers to help them resolve complex support issues You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations You'll be expected to deliver workshops (either standard or bespoke) to customers You'll be able to produce new written technical content for external use by our customers You'll be required to present content to a mixed-skilled audience

Teams to collaborate with

Customer Experience and Managed Services

- ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions

Customer Success and Growth

- ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment.

Finance

- contribute to the budget process for portfolio and propositions development

HR and People

- support recruitment and learning and development strategies to develop industry leading product and service offerings.

Position Specifications

Behavioural competencies - organisational and behavioural fit

You have a positive mindset: you're excited by unfamiliar challenges and learning new things You're collaborative, supportive, and love to help others learn You believe in shared accountability, celebrating success, and learning from failures You're Enthusiastic and eager to learn a wide variety of technologies You keep up to date on new technologies and trends Be customer focused and be comfortable talking and communicating to customers. Must either be NPPV3 cleared or able to undergo and pass the certification UK CRB / DBS cleared.

Critical competencies - technical fit

MSSQL, MYSQL and Postgres database solutions with up to date certifications Experience managing Databases in cloud native environments such as AWS and Azure. Good working knowledge of Transact SQL, SSIS, SSAS, SSRS, Security Models and SQL diagnostic tools Automating, Monitoring and managing databases and deployments using toolsets Working knowledge of Windows and Linux Clustering

Salary

Competitive