Job Description

Senior Delay Resolution Manager####

Location

Blackfriars, GB####

Department Name

CN Senior Delay Resolution Manager (113555) G1####

About Network Rail

Join Network Rail - Where People and Connections Matter



If you're ready to make a real difference, we'd love to hear from you!

####

Brief Description

To lead the Southern Region Delay Resolution team and manage the dispute process up to Level 3 with lead operators and internal Network Rail parties. Enable a consistent and accurate application of the Delay Attribution Principles and Rules, following Industry processes, to provide excellent performance intelligence to the Southern Region and Rail Industry

####

About the role (External)

Key Accountabilities

1. Acting as technical and professional lead for the level 2 and 3 process within delay attribution, checking compliance by completing all appropriate measurement and contractual documentation in respect of the Performance Manual (Sections 4, 5, 6 and 7) and the Track Access Contract.


2. Responsible for the production of accurate and timely PEARS statements on Days 2, 8, and 42.


3. Senior user and first line technical assurance for daily and periodic PEARS reporting.


4. Act as lead for developing, training, and continuously improving delay resolution team and contractual processes.


5. Resolve and clear disputed incidents in the performance systems in line with contractual timescales, within Level 2 and resolving as Level 3 expert within the Region.


6. Undertake continuous improvement techniques by feeding back insight to delivery teams on common themes.


7. Input to and influence on the national strategy for delay attribution and resolution through attendance and contribution at relevant forums e.g. Freight Attribution Delivery Group (FADG), Route Performance Measurement Managers Group (RPMMG), Delay Attribution Board (DAB).


8. Provide subject matter expertise to the Head of Regional Performance and Intelligence

Job Skills, Experience and Qualifications

Essential


People management skills Negotiation skills and influencing

Clear understanding of financial disciplines

High degree of numeracy, literacy and I.T skills

Ability to work to tight timescales

Understanding and experience of train operations and the railway business

Strong analytical skills

Ability to use complex modelling tools


Desirable


Working knowledge of contractual matrix

Salary

: 46,701 - 56,411pa. Band 3B

Location

: London Puddle Dock, Blackfriars

Type:

Permanent

Closing date:

30 September 2025. - Late applications will not be accepted.

Remote working opportunity!

This role requires working in the office 3 days a week.

Closing date

: 29 September 2025. - Late applications will not be accepted.



Been referred by a friend, then please complete this form


You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.



Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.*



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Senior Delay Resolution Manager####

Location

Blackfriars, GB####

Department Name

CN Senior Delay Resolution Manager (113555) G1####

About Network Rail

Join Network Rail - Where People and Connections Matter



At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.



We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.



If you're ready to make a real difference, we'd love to hear from you!

####

Brief Description

To lead the Southern Region Delay Resolution team and manage the dispute process up to Level 3 with lead operators and internal Network Rail parties. Enable a consistent and accurate application of the Delay Attribution Principles and Rules, following Industry processes, to provide excellent performance intelligence to the Southern Region and Rail Industry

####

About the role (External)

Key Accountabilities

1. Acting as technical and professional lead for the level 2 and 3 process within delay attribution, checking compliance by completing all appropriate measurement and contractual documentation in respect of the Performance Manual (Sections 4, 5, 6 and 7) and the Track Access Contract.


2. Responsible for the production of accurate and timely PEARS statements on Days 2, 8, and 42.


3. Senior user and first line technical assurance for daily and periodic PEARS reporting.


4. Act as lead for developing, training, and continuously improving delay resolution team and contractual processes.


5. Resolve and clear disputed incidents in the performance systems in line with contractual timescales, within Level 2 and resolving as Level 3 expert within the Region.


6. Undertake continuous improvement techniques by feeding back insight to delivery teams on common themes.


7. Input to and influence on the national strategy for delay attribution and resolution through attendance and contribution at relevant forums e.g. Freight Attribution Delivery Group (FADG), Route Performance Measurement Managers Group (RPMMG), Delay Attribution Board (DAB).


8. Provide subject matter expertise to the Head of Regional Performance and Intelligence

Job Skills, Experience and Qualifications

Essential


People management skills Negotiation skills and influencing

Clear understanding of financial disciplines

High degree of numeracy, literacy and I.T skills

Ability to work to tight timescales

Understanding and experience of train operations and the railway business

Strong analytical skills

Ability to use complex modelling tools


Desirable


Working knowledge of contractual matrix














####

How to apply (External)

Salary

: 46,701 - 56,411pa. Band 3B

Location

: London Puddle Dock, Blackfriars

Type:

Permanent

Closing date:

30 September 2025. - Late applications will not be accepted.

Remote working opportunity!

This role requires working in the office 3 days a week.

Closing date

: 29 September 2025. - Late applications will not be accepted.


Click

apply now

to apply.


Been referred by a friend, then please complete this form


You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits

- To find out about what benefits we offer, click here


All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information


Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.*



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