Senior Delivery Manager

Glasgow, United Kingdom

Job Description

Salary: £48,353 to £62,508 (National) depending on skills and experience
Contract type: Permanent
Grade: MoJ Band Ab
Number of open roles: 1
Location: Glasgow, currently home-working (subject to Covid-19 travel and office opening guidelines)
Hours: 37 hours/week (42 hours incl. lunch)
Working pattern: flexible working, full time, part time
Interview location: Online
Closing Date: 12th February 2021 Introduction These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued. Delivery Managers at MOJ work on exciting products in support of services that improve lives. It is an opportunity to work with committed and talented product managers, user researchers, developers, designers, analysts, agile, and content specialists who share a vision for making better government through the smarter use of technology. The Team We’re looking for a talented agile delivery professional to join our Criminal Injuries Compensation Authority Digital & Technology team (CICA D&T) part of the Ministry of Justice Digital & Technology. We’re looking to attract candidates who have a proven background in leading digital and/or technology delivery and are passionate about delivering positive outcomes for our users. You will form part of the leadership team within CICA D&T. You will facilitate cross-team working, align roadmaps, and support the implementation of a digital and technology strategy for CICA. The digital team has been focusing on redesigning and redeveloping CICA's online application service. Over the next year we'll be completing this journey and then shifting focus to joint projects between the digital and technology teams Working directly with the digital and technology teams who support CICA, helping to align priorities across the department and bring an agile approach to project delivery. The Role We’re looking for individuals with strong interpersonal skills who like working in a delivery focused, agile environment with multidisciplinary teams. You will also drive our Agile Delivery community and share your skills and experiences with others across the MOJ, and across government. A Senior Delivery Manager is accountable for effective delivery of complex, high-risk products and services. They have strong communication skills and engage senior stakeholders. The role is similar to a Delivery Manager role, but Senior Delivery Managers have more experience across a range of products and services, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation. They coach and mentor delivery managers Key Responsibilities:

  • Delivery of multiple change activities and encouraging positive behavioural change from a senior level, leading senior stakeholder engagement and driving delivery using lean and agile methodologies.
  • Lead a continual planning process in a very complex environment, be able to plan beyond product delivery, identify dependencies in plans across services and coordinate delivery.
  • Optimise the delivery flow of teams, able to actively address the most complicated risks, issues and dependencies, including where ownership exists outside the team, or no clear ownership exists, and identify innovative ways to unblock issues.
  • Identify problems or issues in the team dynamic and rectify them through Agile health-checks with the team and provoke the right responses, engage in varying types of feedback choosing the right type at the appropriate time and ensuring the discussion and decision sticks.
  • Coach and lead teams in Agile and Lean practices as a recognised expert who advocates these approaches, continuously reflecting and encouraging the team to work in new ways and always innovating.
  • Mediate and mend relationships, communicating with stakeholders at all levels to manage expectations and facilitate discussions across high risk and complexity or under constrained timescales.
  • Be an active part of the broader delivery management community, receiving and providing coaching and mentoring with your professional colleagues and taking part in informal support networks with peers.
  • Identify and challenge organisational processes of increasing complexity and coach the organisation to inspect and adapt processes through implementation of a new process.
  • Coach other teams as the central point of expertise and accelerate the teams development cycle.
  • Represent the community to large audiences inside and outside of government.
Essential Criteria: Agile and Lean Practices
  • Deep knowledge of, and lead on, a range of Agile and Lean tools and techniques, with an ability to coach within and outside of the team, represent and be an advocate for these tools and techniques, be innovative and ensure you keep up to date with the latest trends.
  • Situational awareness of what each other is working on and ability to ensure that working practices are iterated to achieve effective delivery.
Team dynamics and collaboration
  • Experience in ensuring the health of the team and can facilitate conflict resolution, accelerating team performance, the team is
transparent and that the work is understood externally, create an open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn, recognise how people best work together, facilitating the best team makeup depending on the situation.
  • Ability to help teams maintain a focus on delivery whilst being aware of the importance of professional development.
Maintaining delivery momentum
  • Expertise in solving issues and unblocking problems, drives teams and sets the pace, ensuring teams are working towards delivery commitments.
  • Proven track record of managing various dependencies across teams, departments or government as a whole.
  • A continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.
Communicating between the technical and non-technical
  • Ability to communicate effectively across organisational, technical and political boundaries, understanding the context. Able to advocate and communicate what a team does to create trust and authenticity. Can successfully react and respond to challenges.
Desirable Criteria: Making the process work
  • Demonstrable ability to focus on the outcome, challenge and improve disproportionate organisational processes where it impacts the pace of the team.
Life-cycle perspective
  • You can recognise the appropriate deliverables and the right people to meet these. You are able to work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role. At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions around the behaviours we require to be successful in this role. The behaviours we assess are:
  • Leadership
  • Changing and improving
  • Delivering at pace
  • Working together
  • Communicating and influencing
  • Managing a quality service
Throughout the process we will assess your technical specialist skills and experience on the above requirements. Further information on the specialists skills can be found at the Digital, Data and Technology (DDaT) framework for the senior level role of the Delivery Manager found on this link.
Your application during Coronavirus (COVID-19) During these unprecedented times we remain committed to supporting citizens, enabling them to access government information and services they need. We’re closely monitoring the situation and will be following central government advice as it is issued. Therefore, this role may be subject to change at short notice. If your application is successful you may be invited to attend a video interview. You can keep up to date with your application through your emails. We welcome the unique contribution diverse applicants bring in terms of their culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Find out more here about how we champion diversity and inclusion in our workplace. Selection process details Candidates must submit
  • a current and relevant CV (mandatory)
  • a 1 page cover letter (mandatory) outlining why you are interested in the role and how you meet the essential skills and experience required.
Throughout the process we will be testing your suitability against the essential and desirable criteria outlined above. At the CV review/sift stage we will use the skills and experience to determine your suitability for the role. At the interview we ask you questions based on the skills and experience as well as behaviours outlined. At the Interview we will ask you to present to the panel from a selection of topics. This will be shared with you in advance. We will also ask open-ended questions to which they are seeking answers/evidence of essential, previous skills, experience and behaviours in order to guide their hiring decision. Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage. Salary and working arrangements New entrants to the Civil Service are expected to join at the relevant band minimum. In exceptional circumstances a higher salary or recruitment and retention allowance may be offered. Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by 10% or moved to the minimum of the relevant MoJ grade, whichever is the greater. If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview. Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.
  • 37 hours/week and flexible working options - working from home or remotely, working part-time, job sharing, or working compressed hours.
  • Lots of training and development opportunities.
  • £1000 of learning and development spend per year.
  • A civil service pension with employer contributions of 26-30% depending on salary.
  • 25 days annual leave, which increases 1 day per year up to a maximum of 30 days (plus bank holidays), and an extra day off for the Queen’s birthday.
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans and secure bike parking (subject to availability and location).
  • Season ticket loans, childcare vouchers and eye-care vouchers.
  • 5 days volunteering paid leave.
  • Free membership to BCS, the Chartered Institute for IT.
Things you need to know Security and Immigration checks Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK. Nationality requirements Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here. Eligibility Candidates in their probationary period are not eligible to apply for vacancies within this department. Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria. Contact point for applicants- for further information regarding this role please contact MoJ D&T Recruitment. Further information All Civil Servants will adhere to the 'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values. Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater. Civil Servant Applicants should be aware there may be an opportunity for you to be transferred on a permanent basis if this role has been advertised as a fixed term appointment. Note for non Civil Servants: To apply you must meet the Eligibility requirements outlined on You can ONLY apply if you are British, or a National of the EU, EEA or Switzerland. You may be able to apply if you're a national of the Commonwealth or Turkey, or a family member of a EU, EEA or Swiss national. Note: We are unable to sponsor/transfer work permits at this time. Therefore if you are working in the UK on your current employer sponsored 'work permit' you will not be eligible to apply as we cannot transfer work permits at this time. Non Civil Servant Applicants should be aware there may be an opportunity for this post to be converted to permanency if it has been advertised as a fixed term appointment.

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Job Detail

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    Full Time
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    Glasgow, United Kingdom
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