Job Description

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Internal Use only - Grade E
About us
We are The Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love.
We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing.
About Logistics and Fulfilment
Our Logistics and Fulfilment teams keep The Very Group moving. From our state-of-the-art automated fulfilment centre to last-mile delivery partnerships, we make sure millions of parcels reach customers quickly, reliably, and sustainably. It's a fast-paced, high-volume environment where innovation and efficiency are key-and where every improvement makes a big difference to customer experience.
About the role
We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within our Logistics and Fulfilment area-while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement.
You'll manage complex, high-risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often.
What you will be doing
Team Leadership and Delivery

• Lead cross-disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers.
• Facilitate squad ceremonies (stand-ups, planning, reviews, retrospectives) and remove blockers.
• Create and manage delivery plans; align dependencies across squads and initiatives.
• Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts.
• Coach teams to ship high-quality solutions regularly and predictably, using metrics to drive continuous improvement.
• Role-model excellent delivery principles and a culture of performance, accountability and learning.

Planning and Prioritisation

• Lead planning cycles across squads and contribute to quarterly/portfolio planning.
• Balance technical and product priorities across multiple roadmaps to maximise value delivery.

Risk, Issues and Dependency Management

• Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation.
• Escalate appropriately through Portfolio Management and portfolio governance where needed.

Governance and Change Control

• Build and run fit-for-purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO).
• Ensure decisions are documented with the right level of sign-off.
• Keep delivery in scope; manage change requests and surface impacts early.

Resource and Capacity Management

• Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager.
• Coordinate internal teams and partners to maintain flow across services and squads.

Financial Management

• Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required.
• Input into business cases and benefits tracking; support investment decisions with clear advice and data.
• Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time).

Stakeholder Engagement and Communication

• Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams.
• Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders.
• Foster a high-trust, collaborative culture across internal teams and external partners.

Change Management and Transition

• Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits.

Reporting and MI

• Provide regular initiative and roadmap reporting, highlighting risks and mitigations.
• Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions.

About you
Essential:

• Extensive experience leading business analysis in complex, multi-stakeholder environments.
• Expert knowledge of Agile (Scrum/Kanban) and ability to tailor methodologies to project needs.
• Advanced skills in requirements engineering, process optimisation, and data analysis.
• Strong ability to influence senior stakeholders and communicate complex concepts clearly.
• Proven track record of delivering strategic change with measurable commercial benefits.

Desirable:

• Professional certifications such as IIBA (CCBA/CBAP), BCS Advanced Business Analysis, or Agile (Advanced Scrum, SAFe).
• Experience with vendor assessment and RFI/RFP processes.
• Familiarity with regulatory and compliance requirements in large-scale change initiatives.

Some of our Benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out

• 1000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found

How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.
What happens next?
Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a two-stage interview process for this position:
1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.
2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely.
As an inclusive employer please do let us know if you require any reasonable adjustments.
If you'd like to know more about our interviews, you can find out .
Equal opportunities
We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills Required