Job Description

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.



HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.



We are currently seeking a high calibre professional to join IWPB Digital Platforms Mobile team as a Senior Digital Product Manager. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC IWPB's customer base. The platform has experienced 60% growth in Mobile Active customers over the last 4 years to our current traffic of 2 billion visits per year globally.



This role holder leads and is accountable to own the long-term Mobile Product Strategy and Investment plan working across IWPB propositions, Global Value Streams and Markets. The role holder will partner closely with Product, Design, Technology and Senior leadership to shape a forward-looking view of the HSBC Mobile Banking app. The role holder is an excellent communicator, a strategic thinker, an influential storyteller, and exceptional problem solver with a forward-thinking mindset that can work with a complex set of stakeholders across global and markets.



As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.



In this role you will:



Define and evolve the multi-year Mobile Product strategy, making recommendations based on detailed and diligent analysis of market and competitor movements, in-house data that includes (but is not exclusive to) performance metrics, customer feedback, and user behaviour Develop and lead a COE, providing relevant insights on external data that includes (but is not exclusive to) market trends, customer needs, competitive landscape, and evaluate their impact on the IWPB Mobile App strategy Understand the strategic goals and challenges of the market's mobile app roadmap, feeding these inputs into the Mobile App strategy to ensure alignment with the markets needs whilst balancing delivering outcomes that meet IWPB Mobile OKRs. Support the IWPB Head of Mobile to communicate the Mobile App strategy with multiple stakeholders through all phases including socialisation, alignment, and endorsement - owning the development and production of investment cases, business cases, OKRs, presentation collateral, vertical papers etc. Partner with the Value Streams across IWPB and markets to interlock roadmaps and ensure delivery of mobile capabilities are aligned to deliver the outcomes of investment cases of the IWPB Mobile App strategy Partner with Value Streams and Channels Commercialisation teams across IWPB and markets to ensure products and journeys deployed on the Mobile app are commercialised and business improvements tracked. Collaborate with Global Value Streams and Markets to track and develop strategies to improve mobile adoption. Review performance of products and journeys to continuously improve the mobile app experience for customers and as a customer channel. Consistently drive key tenants of scalability and efficiency across the IWPB Digital Platforms team and value streams in the delivery of capabilities for the mobile app. To be successful in this role you should meet the following requirements:

Consulting background with demonstrable experience of building, communicating, and monitoring the execution of digital strategies and investment cases across global and local markets Experience in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams. An entrepreneurial drive, with the ability to deconstruct and solve problems. Demonstrable resilience and persistence - a 'can-do' attitude Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage. Strong communication skills for navigating through business requirements, differences of opinion on approach. Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority. Excellent understanding of the bank's risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk

This is a hybrid working role with the base location as London.



Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.



If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:


Email: hsbc.recruitment@hsbc.com


Telephone: +44 207 832 8500