Job Description

At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy.
Our Business Banking proposition is designed for the UK's most ambitious, high-growth companies. Since launching in 2024, we've built a digital-first, insight-led experience for modern SMEs one that's shaped by the needs of scale-ups and the expectations of today's decision-makers.
As we enter our next phase of growth, we're hiring a Senior Director to co-lead the Business Banking unit. You'll work in tandem with the Senior Product Director to shape the vision, scale the product, and manage the business end-to-end-with a particular focus on Commercial, Go-to-Market, Marketing, Partnerships, Onboarding, and Customer Experience.
This is a unique opportunity to lead a rapidly growing unit inside one of the UK's most successful fintech-born banks.

What You'll Do

• Strategic Leadership & Business Ownership
• Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
• Be jointly responsible for the unit's P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
• Align business banking strategy with OakNorth's broader mission and commercial objectives.
• Represent the unit across internal forums, board, and market-facing engagements.
• Commercial & Go-to-Market Execution
• Lead the commercial and go-to-market functions, ensuring they're structured for growth and equipped to scale.
• Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
• Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
• Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
• Customer Experience & Onboarding
• Own and continuously optimise the customer journey-from awareness and acquisition through onboarding, activation, and lifecycle engagement.
• Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
• Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
• Cross-Functional Leadership
• Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
• Translate strategic goals into execution plans across multiple squads.
• Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
• Growth, Experimentation & Scale-Up Culture
• Build a culture of testing, learning, and iteration-balancing speed with quality and impact.
• Prioritise ruthlessly to focus on what drives growth and customer value.
• Identify opportunities and gaps fast, and activate plans to respond with agility.
• People Leadership & Talent Development
• Lead and grow the commercial team, acting as a coach, partner, and mentor.
• Champion OakNorth's culture, values, and leadership principles in everything you do.
• Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.
• Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
• Be jointly responsible for the unit's P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
• Align business banking strategy with OakNorth's broader mission and commercial objectives.
• Represent the unit across internal forums, board, and market-facing engagements.

Who you are

• Must-Have Experience
• Extensive experience in high growth and scale-up environments in FinTech, SME financial services, or SaaS businesses-ideally with product and commercial exposure.
• Proven P&L responsibility or full ownership of a business vertical.
• Strong analytical and commercial instincts and an entrepreneurial mindset-you move fast, learn quickly, and never lose sight of the customer.
• Experience scaling go-to-market functions, including sales, partnerships, marketing, and CX.
• Demonstrated leadership in a matrixed, cross-functional environment, with the ability to influence and mobilise across teams.
• Fluent in data, customer insight, and market intelligence to drive decisions.
• Mindset & Traits
• Strategic thinker and decisive operator.
• Clear communicator and stakeholder influencer.
• Builder of culture, capability, and systems.
• Calm under pressure; energised by ambiguity.
• Growth-oriented, feedback-driven, team-first.

Why Join Us

• You'll be at the heart of one of OakNorth's most exciting growth opportunities-helping shape the next frontier of SME banking in the UK.
• You'll join a mission-driven organisation that's scaling with ambition, pragmatism, and purpose.
• You'll work alongside some of the brightest minds in banking, technology, and product.
• You'll make real, measurable impact-from revenue to reputation to customer.

Skills Required