Job Description

What to Expect

Tesla is empowering customers to optimise their residential energy systems through Tesla technology, maximising value from solar, storage, and grid-connected solutions. We are seeking a dynamic, customer-focused operations specialist to drive the establishment of Tesla Electric's retail operations and support our expanding Virtual Power Plant (VPP) programmes across Europe. This role combines electricity retail expertise with grid innovation, positioning you at the intersection of Tesla's energy transition strategy and customer experience excellence.


You'll shape foundational processes for customer onboarding, billing systems, and payment workflows whilst simultaneously supporting cross-border VPP initiatives. This unique opportunity allows you to build scalable processes from the ground up and contribute to Tesla's vision of creating a decentralised energy future through behind-the-meter technologies.

What You'll Do

Ensure adherence to retailer code requirements (REC, BSC, SECAS, etc.), design/execute operational processes for Tesla's energy programmes, and balance regulatory compliance with customer-centric outcomes, aligning with UK energy legislation and Tesla's decentralised energy vision Create, analyse and refine automated/manual workflows for customer enrolment, billing, and payments, prioritising efficiency and experience Handle high-volume requests, troubleshoot system issues, and monitor workflow performance (failure rates, root cause analysis) Support onboarding, train teams, and resolve enquiries via phone, email, or chat Leverage CRM proficiency to document interactions, update records, and track resolutions Serve as an operations subject matter expert, delivering insights for regulatory compliance, programme improvements, and scaling VPP programmes whilst entering new markets Investigate billing disputes, technical exceptions (COS gain/loss, meter errors) and complaints

What You'll Bring

2-5 years of experience in distributed energy operations and/or electricity supplier operations Ability to manage multiple workstreams related to Tesla's Virtual Power Plant and Retail Electricity programmes Excellent organisational and problem-solving skills with the ability to manage large volumes of requests Proactive approach to identifying and implementing workflow improvements to enhance customer experiences Capability to quantify and monitor workflow efficiency and automate workflows where possible Proficiency in Structured Query Language (SQL); experience with scripting in conventional programming languages preferred Experience with software engineering organisations and/or project management tracking tools Must have UK work authorisation


Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.



Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.