Job Description

We are looking for a passionate and values-driven professional to join our engagement team to play a vital role in delivering our engagement strategy and ensuring DHCW operates as a trusted strategic partner. Working in partnership in an inclusive and compassionate way, with a range of stakeholders is essential to ensuring we understand, listen, and respond to needs.



As a Senior Engagement Officer, you will support DHCW to work with openness and transparency, so that digital health and care services in Wales are co-produced and genuinely make a difference.



With the Engagement Team, you will design and implement engagement services and activities and make improvements to approaches where needed. You will provide expert advice on stakeholder engagement to colleagues to ensure effective engagement.



You will engage with stakeholders, and support colleagues to engage, to ensure DHCW is able to lead, educate and influence appropriately. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.



This role is a permanent position; however, if additional opportunities arise for fixed-term or secondment posts, we will consider suitable candidates from this process.

Interview dates:

15th & 16th October



Provide advice and support in stakeholder engagement to encourage and support DHCW staff to use appropriate tools and methodology to engage effectively.



Design and delivery of training and engagement activities to DHCW staff around stakeholder engagement, to support development of engagement plans across DHCW.



Support the delivery of the DHCW Engagement strategy and plan to ensure that all our systems and services are coproduced with users and patients, and we understand, listen and respond to stakeholders appropriately.



Act as point of contact for engagement team, responding to or directing highly complex queries appropriately.



Review and refine practices around the engagement activities to ensure continuous improvement and development of tools.



Use appropriate software and digital tools to create and share content to support engagement team functions.



Support delivery of regular reporting, capturing engagement activity outputs and outcomes from across DHCW.



Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.



Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.



Identifying, analysing and interpreting often complex information from a range of sources to create clear and informed messages and reports e.g. briefing executives and other colleagues ahead of engagement meetings.



Compiling and checking documents, taking detailed minutes at meetings, and reviewing, analysing and compiling reports from multiple sources to support decision making and prioritisation.



Work across DHCW and with partners to support engagement with relevant stakeholders, forums and networks.



Plan and facilitate activities to support effective management of DHCW partnerships.



Maintain stakeholder intelligence and ensure effective and professional communications.



Contribute to budgetary reporting and management for engagement events and equipment.



Promote openness, transparency, and continuous improvement in engagement practices.