Job Description

Summary of role

Xograph Healthcare, (a Healthcare 21 Group Company) is a leading medical imaging equipment supplier serving healthcare providers throughout the United Kingdom & Ireland. Since 1967 we have provided innovative medical imaging technology, supported by a nationwide team of highly trained engineers and clinical applications specialists.

We are seeking to employ a Senior Engineer with a commercial background based in Central-Scotland. This is a home-based role reporting to Xograph's head office Stonehouse, Gloucestershire.

This role will complete equipment service duties on Xograph's installed base equipment. Territory coverage includes Scotland, Northern English borders, and infrequent other locations in the UK and Ireland.

On the commercial front this role will maintain existing customer service contracts, seek new contract opportunities. Also collate 'noise level' business prospects (sales, rental etc) to share and develop with the Commercial Team.

This is an exciting career opportunity for a dynamic, self-motivated, enthusiastic, proven X-Ray engineer with a commercial background.

Key Responsibilities and Activities



To perform PPM, attend unscheduled callouts and other service activities

Ensure accuracy, communication, and accountability for yourself

Ensure deadlines are met in an efficient and effective manner

Monitor daily 'out of action' (OOA) reports to minimise equipment downtime

Monitor, maintain and grow Xtend service contracts

Make full use of business tools provided (SAP etc.)

Ensure relevant internal/external quality standards, are consistently practiced

Ensure optimal stock holdings to meet local service contract demands

Be responsible for the ongoing support and growth of existing service business

Deliver on service targets, KPI's and other business metrics

Professionally delivering the Xograph Customer Survey programme

Day to day engagement, support, of your engineering colleagues

Develop yourself through product training

Development of relationships with KOL's, influencers, stakeholders



Key Competencies



A competent, Engineer commercially minded with sales experience

Exhibits tenacity, drive, enthusiasm, self-motivation, passion and commitment

Excellent written, communication, presentation and interpersonal skills

Customer focused and dedicated to delivering customer service excellence

Excellent organisational skills and planning abilities

Good working knowledge of Microsoft Office



Key Personal Requirements



Strong commercial acumen and effective planning skills

Ability to travel home and abroad to meet reasonable demands of business need

Good negotiator at every business level (internal and external)

Team Player - To work collaboratively with HC21 group managers and departments to make efficient use of resources, share information and seek opportunities for joint projects

Proven experience in managing pressure situations and deadlines

Strong work ethic and competitive drive