Job Description

Details

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Reference number

416352
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Salary

45,608 - 47,527
Plus location allowance 1750
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Senior Executive Officer
TPB5###

Contract type

Permanent###

Business area

FCDO Services - Technology and Operations###

Type of role

Engineering###

Working pattern

Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Hanslope, South East England, MK19 7BH

About the job

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Job summary

At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.###

Job description

Guide daily IT operations that empower thousands of users

In this senior role, you'll lead a team of end-user computing engineers, managing their day-to-day work while staying hands-on with technical issues yourself. You'll make sure incidents are resolved quickly, coordinating tasks and advising customers on progress and workarounds to keep their services running smoothly.


You'll also identify and investigate recurring problems, working with infrastructure teams, software developers and incident managers to find long-term solutions. From building and configuring managed devices to improving user experience through well-planned change requests, you'll be central to delivering reliable services.


But that's not all - you'll coach and develop your team, mentor junior staff, and ensure all technical documentation is clear and up to date. Confident working with people at all levels, you'll manage relationships with internal teams and customers, always focused on delivering high-quality support. And with your commitment to staying up to date with the latest technologies, you'll help your team grow and keep our services future-ready.

Apply your technical skills / to support vital government operations

You'll be someone who thrives in fast-paced, high-pressure environments, bringing substantial experience in IT roles within secure settings. With a Level 3 qualification in Information Communication Technology or Computer Science - or equivalent relevant experience - you'll have practitioner-level knowledge of the hardware, software, and systems you support. Your Microsoft Associate certification will back up your expertise, and you'll be confident working across a range of operating systems and technologies.


As someone who's led teams before, you'll be organised, calm under pressure, and focused on delivering the best outcomes for users. If you also bring knowledge of traditional and mobile networking technologies, certificate-based authentication, or experience working in an ITIL environment, that would be a bonus. Most importantly, you'll combine your strong analytical skills with a proactive approach to problem-solving, always ready to support your team and keep services running smoothly.

Discover the support you need to grow your career further

But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, cafe, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.


Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/


To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk


Closing date: xxxxx

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.

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Person specification

We are looking for people with:

Agile & ITIL Foundation level / relevant experience. Microsoft role-based certification - Microsoft Associate, and relevant product certifications. Practitioner level knowledge of hardware, software and systems being supported. Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment. Experience in a high-pressured, fast-paced team Leading a team Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple IOS ###

Qualifications

Agile & ITIL Foundation level / relevant experience.


Microsoft role-based certification - Microsoft Associate, and relevant product certifications.


Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience###

Behaviours

We'll assess you against these behaviours during the selection process:


Managing a Quality Service Changing and Improving Developing Self and Others ###

Technical skills

We'll assess you against these technical skills during the selection process:


Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment. Experience in a high-pressured, fast-paced team Leading a team Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple

Benefits

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Alongside your salary of 45,608, FCDO Services contributes 13,212 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role. Annual leave starting at 25 days. A culture encouraging inclusion and diversity. A Civil Service pension. Free shuttle bus available between central Milton Keynes and Hanslope Park 9 days per annum public and privilege days

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.


Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.


Your CV should include:

no personal identifying details career history with key responsibilities skills and experience achievements qualifications

Your personal statement should outline your interest in the role.


Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.


Those that are successful will be invited to a MS Teams or Face to face interview.


At the interview you will be asked a blend of questions on technical skills and behaviours



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Medical

Successful candidates will be expected to have a medical.###

Nationality requirements

Open to UK nationals only.###

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : FCDO Services Recruitment Team Email : Fcdosevices.recruitment@fcdo.gov.uk
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Recruitment team

* Email : Fcdosevices.recruitment@fcdo.gov.uk