Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL, the global leader in real estate and property management, managing of one of London's most remarkable new office developments; 40 Leadenhall, is currently recruiting for a Senior Engineering Manager. Now open and redefining the modern City workplace, 40 Leadenhall is a 900,000 sqft vertical neighbourhood designed by Make Architects to deliver a bold, forward thinking environment for London's most pioneering businesses. ith premium retailers, destination restaurants, a world class fitness studio and exceptional amenity spaces, this is far more than an office building, it's a place where business, lifestyle and community blend seamlessly.



As Senior Engineering Manager, you will play a pivotal role within JLL's award-winning Property & Asset Management team, ensuring 40 Leadenhall continues to operate to the highest standards. You'll manage and inspire a team of service partners including M&E and vertical transport driving performance, consistency and excellence throughout. This is an exciting chance to build on a strong foundation and shape the next chapter of operational delivery for a truly iconic City asset. Working alongside JLL's expert teams, you will enhance the occupier experience, drive efficiencies and new ways of working, support multiple accreditations and ensure 40 Leadenhall remains one of the capital's most desirable commercial addresses.



Background and Objective



The Senior Engineering Manager will support the implementation and management of the high standard of operational services in Engineering, Technical Systems, Energy and Carbon efficiency, Building Fabric, Infrastructure and Projects required at 40 Leadenhall, providing an exceptional standard of service that is consistent, seamless, efficient and without interruption to ensure the Customers and their visitors can focus on their core business.

Ensures that the technical service team providing the service perform as a cohesive team reflecting the vision and ambition of M&G and JLL. The role requires the effective management of the Technical, Energy, Infrastructure and Project managers to provide the services within the scope, within budget and in accordance with JLL's Technical Services Strategy, contractual obligations and key performance indicators.

Ensure that compliance and operational management is maintained both statutorily and organisationally ensuring that policy and legislation are followed in accordance with all required standards. They will drive the company vision, values and strategic goals and will be responsible for measuring and driving performance to expected levels and standards.

Ensure that policies and procedures are fit-for-purpose and that services are delivered and developed in accordance with the standards defined by JLL and M&G.

Property / Team Overview:

The 40 Leadenhall Street Engineering team consists of a number of key appointments.

Head of Engineering



Engineering manager



Senior Smart Systems Manager



Senior Building Performance Manager



Building Performance Manager



Sustainability Manager



The Senior Engineering Manager will work with all the above positions as well as the Heads of Departments at 40 Leadenhall to ensure a collaborative and seamless service delivery. 40 Leadenhall Street has achieved a number of accreditations and is targeting some additional ones. One of which being a NABERS 5 start rating. It is the role of the Building Management team to assist and facilitate the Client's appointed experts to assist achieving and/or retaining the desired targets. The Senior Engineering Manager will play a key part in this delivery.



Required Attributes, Experience and Qualifications

Technically qualified professional



Over 10 years Engineering & Building services experience



Thorough understanding of technical systems including but not limited to Fault Detection Diagnostics, BMS, EMS, BIM, HVAC and CAFM



Awareness of Design for performance NABERS UK energy performance.



Committed to outstanding customer service and professionalism



Presents a highly polished and professional image



Meticulous organisational skills, conscientious and driven



Desire to succeed as part of a team



Excellent verbal and written communication skills with the ability to build good rapport with customers and associates



Capable of prioritising multiple work streams and proactively resolving high-stress situations



Comfortable in presenting information and delivering training to colleagues and peers



Confident in managing a team of varied individuals



Strategic thinker with the ability to implement continual improvements to the department's service delivery



Willingness and flexibility to work weekends and evenings as required



Associated with quality and high standards of service delivery



A good customer service ethic is mandatory.



Ability to think laterally, accommodate change, innovation and new ideas, and most importantly, to prioritise work



Having the personal drive, commitment, and dedication to ensure that exceptional service levels are always delivered consistently



Experience and appreciation of the task involved in developing and implementing procedures, standards and guides for operational excellence on a large scale



Excellent IT skills to assist in the development of electronic management tools and general working knowledge of Microsoft Office



Experience of operational facilities management and managing services to meet KPIs



Proven knowledge of technical services, sustainability and energy management



Proven knowledge of building regulations, legislation compliance and best working practice



Financial acumen to support the management of budgets and contract costs



Practiced in writing effective business reports and developing processes



ACCOUNTABILITIES



Service Delivery

Develop and implement operational best practices and working initiatives



Carry out all other general tasks as directed by the Head of Engineering within an appropriate timeframe.



Drive technological innovations and enhancements



Support and benefit the Net-Zero-Carbon journey for both JLL and M&G



Management and delivery of the M&E services requirements



Manage technical services to a proven standard such as ISO 55001



Manage the operating guidelines and protocols necessary to attain high level service standards



Ensure that any one-off and non-contractual technical tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects



Periodically review the Technical services strategy ensuring delivery of systems in line with a predetermined scope and budget and aligned with JLL's & M&G various strategies



Ensure projects are managed to the required compliances and standards and are kept to time restraints and budgets



Produce and achieve departmental objectives to deliver continuous improvement for JLL.



Seek service and system innovations to continually improve the team's productivity and standards in service, including small projects and capital expenditure projects



Attend formal meetings with key customers and the M&G team ensuring that any issues raised are managed effectively and customers are regularly updated through to resolution



Contract Management

Support the Contract Management of all M&E, Fabric, IT and VT service partners, consultancies, and other procured services. Ensuring KPIs and SLAs are met.



Periodically review operational contracts, ensuring they are fit for purpose, and procure services as necessary in accordance with company policy



Ensuring all contracts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expenditure



Ensure procurement and delivery of services are aligned with JLL and M&G standards and procedures



Financial Management



People Management



General

Assisting with the formulation and management of the budgets



Support the financial team with invoicing and debt management to meet JLL and M&G financial requirements across all financial platforms.



Control of capital project expenditure for projects when required



Drive cross selling opportunities via other JLL services



Deputise for the Head of Engineering when required



Adopt and communicate the team and client brand, visions and values in undertaking all duties, ensuring those working under your management follow your lead



Foster and develop a unique One Team relationship between the management team, service partners and stakeholders to create a seamless and unified customer experience



Carry out all other general operational tasks as directed by the Head of Engineering within an appropriate timeframe



Effectively contribute to the completion of the annual customer survey and significant events. I.e. Quarterly client meetings, audits, events and document review



Support of training academy in technical requirements



Ensure that strategic and organisational targets are achieved through delivery, execution, and effective change management.

Key Result Areas:

Achievement of client KPIs as defined in the Property Management Agreement



Continuous service and levels of unmanaged disruption



Customer Satisfaction as measured in the annual Customer survey results



Achievement to customer targets in terms of energy and carbon reduction



Management of service partners to undertake works in accordance with agreed plans and budgets



Timely and accurate completion of client/ JLL reports



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.