Job Description

Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:

Cirencester Office

Workplace Type:

Employment Type:

Permanent

Seniority:

Mid-Senior Level


The Senior ERP System Support Consultant specialises in the provision of business application support for the current ERP solution (Unit4 ERP (also known as Business World / Agresso). Sitting alongside other support teams within Technology Operations the role aims to ensure all applications and services within the team's remit are running smoothly, performant and highly available.


Duties will include incident and problem resolution across a variety of modules and also includes delivery of system and process small enhancements as part of Requests for Change, production of internal procedures and processes. Understanding and recognising the importance of robust system controls and providing proactive assessment of system, and process risk areas are essential to the role.

What you'll be doing:

Supporting Unit4 ERP incident tracking and resolution and acting as a point of escalation. Assisting and supporting issue tracking and supporting team logs and statistics. Conducting general maintenance activities, including ensuring effective controls are in place Creating, updating and maintaining documentation and guidelines Providing face to face advice and assistance through liaison with a range of internal stakeholders. Providing guidance and monitoring to others in the team on complex issues. Prototyping of Small Enhancements and Reports as well as performing unit testing. Deploying enhancements into Live and adhering to the Change Control process Providing consultancy as an Unit4 ERP SME in other projects and requests Deputising for manage and training and developing others.

Who we're looking for:

We're looking for a technology enthusiast with the ability to contribute to funded projects, deputise for managers, and deal with more complex issues and escalations to ensure the service is running smoothly.

Essential Criteria

Strong working experience with Unit4 ERP with knowledge of Systems Administration, Payroll, HR, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces. The ability to analyse issues, investigate the route cause, and devise a resolution. Capable of fostering mutually beneficial relationships across multiple business areas and all levels. Proven experience with technical relationship management and third-party management either internally or externally. Experience with appropriate security and general IT controls relevant to the system and the transactions it performs and learning and assisting in the continual maturity of system controls and processes.

Desirable Criteria

Proven experience in the continual development of Unit4 SME capability. Experience working in Financial Services and/or a highly regulated industry. ITIL Certification is desirable.

Special Requirements:

Some business travel may be necessary

What's in it for you?

We reward you for the work you do,

whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch.


As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.