Job Description

Novomatic UK Vacancy

Department:

Casino Multi-Player Systems

NOVOMATIC Gaming UK Ltd (NGUK) is a wholly owned subsidiary of the NOVOMATIC Group. NGUK is a cross-sector supplier and distributor of premium electronic gaming equipment and signage solutions for the licensed Casino, Arcade and Bingo industry. With innovative, customer-centric products and games, NGUK is at the forefront of the UK leisure industry.

With an ever-growing list of captivating products, this is an exciting opportunity to join a company, that delivers adventure, excitement, and responsible gaming. NOVOMATIC Gaming UK's reputation is built on competence, reliability, and outstanding customer service. At NGUK we understand that no two customers are the same, and we pride ourselves on being able to create and customise our premium and welcoming service to each of our individual operator's needs.

-

Senior ETG Systems Technical Support Engineer

You will ideally be based within a commutable distance of Bridgend, South Wales.

Salary negotiable from 30k (experience pending) + Bonus + 25 Days Holidays + Training provided + Company Car.

Job Title:

Senior ETG Systems Technical Support Engineer

Reporting to:

Director of Multiplayer Systems

Hours of Work:

Permanent full-time position working 38 flexible hours per week Monday to Friday, with occasional Saturdays/Sundays.

Position Overview:

Provide support service, repair, and installation of the full range of casino gaming equipment in our customers' locations. As the front line of our after-care function you will offer excellent customer service and high levels of support both out in the field and remotely.

Main Duties and Responsibilities:

After-care technical support; in the field and remotely via PC desktop connection, email and telephone.

Preparation, repair, service, support, and the installation of casino gaming equipment.

Carry out methodical testing to ensure accurate fault diagnosis.

Build and maintain positive relationships with customers, delivering high standards of customer service.

Coordinate with members of the team to ensure effective planning, organisation and delivery of software update and maintenance schedules.

Support internal departments with Sales and Logistics requirements.

Ensure accurate and timely completion of all required paperwork, reports, and software backups.

Adherence to health and safety practices and procedures.

Key Skills / Attributes:

Experience in / knowledge of Electronic Casino Gaming equipment will be advantageous.

Trained or qualified in a relevant technical discipline.

Medium-High level technical knowledge including knowledge of PC operating systems including Windows and Linux.

Technical and problem-solving skills in both hardware and software.

Good communication, listening and customer service skills.

Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise

The ability to multitask, as you may be working on multiple problems simultaneously.

Knowledge of electrical theory and safe working practices.

Physically capable of moving and installing equipment, including gaming terminals, following appropriate manual handling training.

Hold a full UK driving Licence.

Available to work away from home in locations throughout the UK during the working week.

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company car Company pension On-site parking Private medical insurance
Work Location: In person

Application deadline: 12/02/2026