Job Description

Advert Close date: Monday 30th June 2025

Senior Facilities Manager at The Crown Estate

-------------------------------------------------

###

Purpose of Role

We're looking for a proactive and people-focused

Senior Facilities Manager (SFM)

to lead a team of Facilities Managers and ensure the delivery of exceptional operational services across a portfolio of managed properties. This is a key leadership role that combines team development, operational excellence, and customer satisfaction to support The Crown Estate's strategic goals, including our commitment to sustainability and safety.

###

Context of Opportunity / Main Accountabilities

As a Senior Facilities Manager, you will:

Lead and develop a team

of Facilities Managers, ensuring they are supported, trained, and empowered to deliver high standards of service.

Champion a safety-first culture

, overseeing compliance, fire safety, and risk management across your portfolio.

Drive operational excellence

, ensuring hard and soft services are delivered to best-in-class standards and aligned with customer expectations.

Act as a key stakeholder

across multiple business units, collaborating with internal teams and external service partners to deliver shared goals.

Support innovation and continuous improvement

, contributing to estate-wide initiatives that enhance customer experience and operational efficiency.

Manage service partner relationships

, attend KPI/SLA reviews, and act as an escalation point for your team.

Oversee financial performance

, including service charge budgeting, purchase orders, and variance reporting.

Lead incident response and disaster planning

, acting as Duty Manager on a rotational basis and supporting health and safety investigations.

Support The Crown Estate's net zero carbon goals

, focusing on building-level sustainability initiatives and contractor compliance.
###

Most Important Skills-Based Requirements

Extensive facilities management experience

(minimum 7 years), ideally in a property or corporate FM environment.

Strong leadership and line management skills

, with experience managing small teams and mentoring others.

Excellent communication and stakeholder engagement skills

, with a customer-first mindset.

Technical knowledge

of mechanical and electrical systems, building services, and contractor management.

Qualifications

including IWFM Level 3 (or equivalent), IOSH Managing Safely, and ideally NEBOSH or Associate RICS/MIWFM.

A proactive, organised, and results-driven approach

, with the ability to manage multiple priorities and drive change.

A commitment to safety, sustainability, and continuous improvement

, aligned with The Crown Estate's values.
###

Why Join Us?

At The Crown Estate, we're committed to creating inclusive, sustainable, and thriving places. You'll be part of a purpose-led organisation that values integrity, innovation, and collaboration. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme

Disability Confident employer scheme - GOV.UK (www.gov.uk)

.


We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.


If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on

careers@thecrownestate.co.uk