Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Senior Facilities Manager

We are looking for a Senior Facilities Manager to support our Life Science industry.

About JLL:

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home.

At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

Role Purpose:

This senior position will ensure high quality and consistent delivery of all services delivered across a, Pharmaceutical manufacturing, Laboratory and office campus. The role will involve continuous improvement, day-to-day facilities coordination and management of ad-hoc projects for the client's facilities. As it's a first generation outsourcing in this new model for this (group of) site(s), it's crucial that the candidate is able to build relations with the clients, is open and flexible in his/her approach to the client, has good resilience, and has experience as a Service Provider. We are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective

Responsibilities:

Manage the Integrated Facilities Management (IFM) including GMP operations on site for our client in the pharmaceutical industry

Establish open and transparent relationships with client Plant Managers, Area and Site FM managers, and business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of JLL's services

Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors.

Maintain interface with key client stakeholders, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues.

Manage quality compliance (regulatory, client and JLL) for all relevant in-scope systems and processes in JLL scope of works. Liaises with the EHS and Quality teams

Deliver against the set KPI's around down time, costs, maintenance and process compliance, and secure continuous improvements in each of the KPI area's

Is proactive through securing in-depth root cause corrective actions, propose continuous reliability improvements and the implementation of audits

Ensure compliance with portfolio wide initiatives and required local laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.

Supervise vendor performance for a large onsite team. Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys and Scope of Work (SOP) requirements.

Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes and/or operational savings.

Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process.

Give day-to-day direction to the on-site Site Ambassadors / Front of House Operatives and engineering team within cluster of managed sites.

Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.

Recognize success of the team and the individual using appropriate recognition and rewards.

Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.

Supervise vendor performance

Implement best practice from within and outside of JLL

Requirements Essential:

A manufacturing mindset and experience in the manufacturing domain

8+ years of relevant working experience in a GMP facility or similarly regulated industry

Knowledge of Quality Management processes in regulated environments

Experience as a service provider, in setting up constructive client relations, delivering of facilities contracts and the related P&L

A strategic thinker with capability and experience to work with a wide range of stakeholders

Hands-on if required; reputation for delivering results

Project Management experience as part of a team or lead.

Strong communicator, both verbally & written, in English and local language

Strong interpersonal skills and problem-solving ability

Requirements Desirable:

Experience with the specific client (as supplier or former employee) and/or JLL

Degree in Engineering, or a related field, inclusive of excellent working knowledge of buildings services installations



What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.



Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.



Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.