Job Description

: Senior Fire & Flood Restoration Technician

About Us

CPL t/a Rainbow International

is the leading Fire, Flood & Specialist Cleaning Company in the South East. For almost 20 years, we have supported both commercial and residential clients across Sussex, Surrey, Kent, and surrounding areas with high-quality restoration and specialist cleaning services.

Our expertise includes fire and flood restoration, smoke and water damage cleaning, media blasting, DOFF steam cleaning, and high-level cleaning. We pride ourselves on delivering exceptional service and maintaining the highest professional standards.

We are now seeking an experienced

Senior Fire & Flood Restoration Technician

to join our team.

Role Overview

As a Senior Fire & Flood Restoration Technician, you will take a lead role in delivering complex restoration projects, mentoring junior technicians, and ensuring that works are carried out to industry-leading standards. You will often act as the senior point of contact on site, managing jobs from initial assessment through to completion while maintaining strong customer relationships.

This role is ideal for an experienced technician ready to step into a more senior, responsible, and rewarding position.

Key Responsibilities

Operational & Technical Responsibilities

Attend and manage allocated jobs using the on-site job scoping app or manual documentation. Lead on more complex or high-value restoration projects, ensuring work is completed to the highest standard. Conduct thorough site assessments, moisture surveys, and damage evaluations. Recommend and implement appropriate drying regimes, fire cleaning procedures, and restoration solutions. Carry out advanced fire, flood, and specialist cleaning tasks, including deodorising and media blasting where required. Oversee packing, listing, and removal of contents to storage locations. Ensure accuracy and completeness of technical reports, job notes, and customer documentation.

Leadership & Support

Act as the senior technician on site, supporting, guiding, and mentoring less experienced technicians. Assist in the training and development of junior team members, sharing knowledge and best practices. Provide technical advice to colleagues and the admin team where required.

Customer Service & Communication

Build strong working relationships with customers, insurers, loss adjusters, and contractors. Act as the primary on-site contact, communicating updates, managing expectations, and ensuring satisfaction. Maintain a positive, professional, and solutions-focused approach at all times.

Health & Safety / Standards

Uphold and enforce Health & Safety procedures on all sites. Maintain an organised, safe, and professional work environment. Ensure company vehicles, tools, and equipment are clean, well-maintained, and compliant with statutory standards. Protect and represent the company's image through professional behaviour, appearance, and service delivery.

Other Responsibilities

Participate in the out-of-hours on-call rota and work away from home when necessary. Contribute constructive ideas to improve operational efficiency, quality, and profitability. Demonstrate commitment to continuous personal development, staying up to date with industry standards and techniques.

Knowledge, Skills & Experience

Essential

Significant experience in fire & flood restoration or a similar property restoration role Strong understanding of drying techniques, moisture mapping, fire cleaning processes, and restoration methodologies BDMA Technician or equivalent Full UK driving licence (max 3 points) Proven ability to lead on-site operations and support junior colleagues Excellent communication skills, with confidence dealing with customers and insurers Strong organisational skills and ability to manage multiple tasks Ability to produce accurate, detailed, and concise reports High standards of personal presentation and professionalism Physically fit and capable of manual handling and working at heights Reliable, self-motivated, and solutions-focused

Desirable

IPAF / PASMA certifications First Aid qualification Media blasting experience Towing licence Experience with specialist cleaning equipment (DOFF, TORC, etc.)

Job Type

Permanent, Full-Time

Schedule

Monday to Friday 8-hour shifts Overtime and weekend work as part of on-call rota
Job Type: Full-time

Pay: 30,000.00-35,000.00 per month

Benefits:

Additional leave
Work Location: On the road