Job Description

Senior Fraud Customer Service Advisor

Location:

Belfast

Salary:

28,073

Hours:

Full Time (35 hours)

4-Day Week Pattern:

Start between

8am - 10am

, finish between

5.45pm - 7.45pm

Work up to

4 days a week (Monday - Sunday)

Maximum

50% weekend days over a 4-week period

Do your best work. Live your best life - and help others do the same.

Life moves fast, and our customer care roles do too. That's why we offer

flexible working patterns

designed to help you balance your career with what matters most.

When fraud happens, customers need someone they can trust.

That's where you come in

. As a Senior Fraud Customer Service Advisor, you'll be the first line of defence, helping customers protect their money, resolve disputes, and regain confidence in their finances.

Every day, you'll handle calls from customers who have spotted suspicious transactions, fallen victim to scams, or had their accounts compromised. You'll work quickly and carefully to investigate, find solutions, and give them the reassurance they need. You'll also use your keen eye for detail to spot trends and prevent future fraud cases.

What we need from you

Empathy and resilience

- You'll support customers through stressful situations.

A sharp mind

- You'll identify fraud patterns and act fast.

A commitment to problem-solving

- You'll leave no stone unturned to find solutions.

We'll set you up for success.

You'll get a comprehensive six-week on-site training programme to equip you with the skills and knowledge you need to handle complex fraud cases with confidence.

We put you first, so you can put our customers first.

Join us, and you'll have access to benefits that support your wellbeing, finances, and future:

A market-leading pension contribution of up to 15% Company-paid private medical benefit through BUPA Annual performance-related bonus Discounted shopping at hundreds of UK retailers 22 days' holiday plus bank holidays, with the option to buy more Wellbeing initiatives and generous parental leave policies
And from

1st April

, your salary package will increase as part of our annual pay review.

Be part of something bigger.

At Lloyds Banking Group, we're building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

Ready to make a difference? Apply now.

Job Type: Permanent

Pay: 28,073.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Paid volunteer time
Schedule:

Day shift Monday to Friday Weekend availability
Reference ID: 134500