Job Description

Overview

The Senior Membership and Fundraising Manager is responsible for leading on the museum's membership offer, as well as supporting the donor development journey through on-site donations and conversion to philanthropic giving streams. The principal aim of the role is to increase support for the museum's programme of exhibitions and learning activities through membership, in-gallery giving and prospect identification.

Job scope

Working closely with the Membership Officer, supported by the Head of Philanthropy, the role will require the post holder to deliver a strong acquisition strategy, increase retention and oversee all aspects of the administration of the individual membership scheme, managing the CRM database, responding to members' enquiries, and processing memberships.

Job description

The full job description and person specification is available to download from our careers portal vacancy posting.*

Strategy

Develop a strategy for growth of the membership base in line with organisational targets, developing recruitment campaigns through direct marketing, email, and in-gallery promotion. Create and implement membership campaigns that deliver robust member acquisition and retention plans. Increase the membership retention rate and the number of members paying by Direct Debit.

Activation

Ensure the effective delivery of the membership scheme including timely renewals and accurate communications, including monthly e-newsletters and an annual programme of relevant events. To manage the membership pages of the museum's website, co-ordinating copy and making sure the pages are always relevant and up to date, making changes as necessary. Manage the development and delivery of an event programme for members.

Analysis and reporting

Work with the IT team and Membership and Fundraising Officer to ensure the CRM database [Microsoft Dynamics] is configured to hold all relevant information on past, current, and potential members and donors and that this information is up to date, accurate, searchable, and capable of essential report writing. To maintain all member information in accordance with relevant Data Protection legislation. Analyse trends in membership and in-gallery giving through database reporting and competitor evaluation, using this to drive strategic decision making.

People management

Line-management of the Membership and Fundraising Officer, providing them with direction and leadership to ensure the delivery of membership growth strategy.

Administration

Manage membership income and expenditure budgets. Support the Membership Officer to handle all membership enquiries by email, telephone and in person. Manage the membership renewals process.

Person specification

Essential - Knowledge, Skills and Experience

Demonstrable experience of implementing and managing membership schemes. Demonstrable evidence of a strategic, proactive, and creative approach to fundraising and development of individual membership schemes. Proven track record in achieving significant income targets. Experience of managing income and expenditure budgets. Excellent people management skills with the ability to lead, motivate and inspire others. Highly motivated, organised individual with a demonstrable record of working efficiently and on time. Knowledge of CRM systems. Numerate, with ability to prepare detailed financial analysis and reports. IT literate, to include intermediate knowledge of all Microsoft packages.

Salary:

Up to 40,120 per annum, dependent on experience

Holidays:

25 days per annum + Christmas eve (museum closed)

Hours:

Full-time, 5 days/35 hours per week, with occasional weekend/evening working when required.

Location:

Design Museum Kensington is the place of work, with a hybrid arrangement of 60% of an employee's role to be performed at the museum and 40% remote.

Closing date:

Sunday 03 August (midnight)

Interviews:

w/c 11 August

Application process

For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal: https://careers.designmuseum.org/vacancies


If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).