Job Description

Job Title: Furniture Consultant

Location:

London (Showrooms in Swiss Cottage, Barbican, Chelsea/Fulham)

Employment Type:

Full-time, Permanent

Salary:

Based on experience + Monthly Commission + Bonus (OTE 35K)

About the Role

We're looking for a

talented, motivated Furniture Consultant

to join our team and help clients find beautiful, space-enhancing solutions for their homes. This is more than just a sales role -- it's an opportunity to guide customers through their journey, from initial enquiry to delivery, helping them make confident, considered choices that elevate the way they live.

Whether you're from a furniture, interiors or high-end retail background, if you have a flair for customer experience and a head for commercial success, we'd love to hear from you.
If you don't have direct experience in furniture or interiors, please include a short covering letter telling us why you're the perfect fit.

Why Join Furl?

At Furl, we design and build high-quality, smart, multi-functional furniture that

declutters homes and calms the mind

. We're proud to be a

British brand

, established in 2007, with locations across London and Nottingham.

What makes us different?

A commitment to

exceptional craftsmanship

and

bespoke design

A collaborative and supportive

team culture

Structured

training and development

A meaningful product that changes how people live

Key Responsibilities

Welcome and guide showroom customers, handling enquiries with warmth and professionalism Deal with all online enquires Book and manage customer appointments Create product proposals and quotations Present options clearly and confidently Overcome objections, negotiate, and close the sale
Manage and follow up on enquiries via phone, SMS, and email using our CRM system to ensure a consistent and professional customer experience.

Support day-to-day showroom tasks and wider business activity

Who We're Looking For

We're looking for someone who is:

Confident, friendly, and consultative

- you create a welcoming atmosphere and make customers feel supported and inspired.

Sales-focused

- you care about results but always prioritise the customer experience.

Commercially minded

- you understand value, margins, and how to drive profitable sales.

Tenacious

- you're determined, resilient, and always go the extra mile to secure the sale.

Eager to learn

- you're open to feedback, quick to adapt, and always looking for ways to improve.

Design-aware

- you have a good eye for layout, proportion, and colour, and enjoy helping clients make confident aesthetic decisions.

Resilient and proactive

- you bounce back from setbacks and consistently follow through with care.

Organised and self-sufficient

- you manage your own time well and stay on top of tasks.

Flexible and collaborative

- you're happy to support across multiple showrooms when needed and enjoy being part of a close-knit team.

Weekend-ready

- you're available to work weekends, with a weekdays off in lieu.

Required Skills & Experience

1+ year in retail sales (furniture/interiors preferred) Excellent communication and presentation skills Strong customer service background Experience working with high-end or bespoke products (a plus) Basic IT and numeracy skills

What You'll Get

Competitive base salary + uncapped commission Bonuses Staff discount and store discount Pension scheme Full product and design training A warm, creative and encouraging work environment

Schedule:

Full-time (8-hour shifts) Weekend work required (with time off in lieu)

Ready to Apply?

We'd love to hear from you. Apply with your CV -- and if you're switching industries, please include a short covering note explaining your interest and suitability.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Weekend availability
Work Location: In person