Job Description

Emirates Holidays is the tour operating arm of Emirates, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer.

Job Purpose

To handle Groups & Touring sales as a vital revenue channel contributing towards the overarching commercial goals and revenue plan of Emirates Holidays UK & Ireland.

Job Outline

Handle all Groups & Touring Enquiries, Reservations and processing of quotations, building itineraries and content, group seating requests, ancillaries and other special service requirements on the airline side. Communicate effectively with customers to provide competitive quotations, documentation and all relevant T&Cs to secure the group sales at optimum margins. Manage all Groups allocations for UK & Ireland and ensure utilization of blocked seats is maximized at all times. Have an ability to negotiate competitive Groups pricing and interact at a high level with the Airline and third-party suppliers, including touring components such as excursions and transfers with overseas DMCs. Handle all customer queries and after-sales requests, needs and requirements, ensuring all complaints & queries are dealt with within the prescribed SLA timeframes. Work closely with Operations & Fulfilment, DMCs and EKH In-Resort teams to handle all Erratas/Disruptions affecting Group bookings to ensure smooth handling for optimized service delivery and customer experience. Contribute towards your own personal development by keeping abreast of our Air & Non-Air Product offerings to ensure an up-to-date knowledge of the EKH Portfolio. This includes destination entry requirements, product updates and tours and excursions offered at destination. Be able to effectively communicate with customers to leverage the brand values, generate repeat business and work to very high standards of customer service delivery to ensure all KPIs are achieved. Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other type of crisis situations including but not limited to cancellation situations pre or post departure. Handle administrative tasks such as Groups Refund processing, Agency Statements & CSR handling for Finance reconciliation, building and maintaining the Groups & Touring Customer database, and generating monthly sales conversions reports to the MD.

Qualifications/Experience/Skills:

Educated up to 'A' Level or equivalent Travel and Tourism qualification desirable Well-versed with all Airline products and ancillaries. Working knowledge & understanding of ABTA and PTR is essential. Knowledge of IATA Geography and Emirates network. A meticulous attention to detail and a strong Sales and Service orientation Strong initiative and problem-solving ability Ability to multi-task and work under pressure to meet stretching deadlines. A high standard of business communication skills in both written and verbal English. Email etiquette is imperative. Strong planning, organizing & time management skills. IT literate - proficient in MS office applications. Proficient in working with GDS/CRS within the travel industry. This is a fully office based role, located at our London Bridge office. Flexibility to work shift-pattern, including weekends and bank holidays required. Applicants must have the legal right to live and work in the U.K.
Job Types: Full-time, Permanent

Pay: 34,000.00-37,000.00 per year

Benefits:

Company pension Employee discount Free flu jabs Health & wellbeing programme Life insurance On-site gym Private medical insurance
Experience:

Tour Operator: 2 years (required)
Work Location: In person