Job Description

We are looking for an outstanding Senior Healthcare Assistant to provide support to the senior outpatient clinical staff in the delivery of first-class outpatient care.


Principal accountability:

To support registered nurses in the assessment of care and participate without direct supervision in the planning, implementation and evaluation of nursing care of patients who attend the ODTCs. Deal with client and consultant requests in an efficient and professional manner. These duties may include but are not limited to: chaperoning during patients consultations, assisting consultants with injections and minor procedures, wound assessment and changing of dressings, removal of casts, venepuncture, MRSA screening, pre op screening, application of splints/supports/braces and assisting the registered nurse with more complicated procedures.

3. Assist the radiologists during ultrasound clinics by organising clinic lists, preparation of patients and assistance during sterile procedures.


4. Assist in the MRI/X-ray department when required to ensure efficient running of the lists without compromising patient care.


5. Ensure the safe use and maintenance of equipment used within the clinic.


6. Perform mandatory daily and weekly checks to ensure all clinical governance standards are adhered to.


7. Ensure accurate records are entered into the patient information system.


8. Monitor stock within the imaging suite and the ultrasound department and ensure enough supplies are always available, assisting with completion of stock usage sheets and weekly stock takes as required.


9. Responsible for the cleanliness and the day-to-day maintenance of the consulting rooms and treatment rooms.


10. Be committed to working flexibly within a dynamic environment, responding to the changing needs of the service.


11. To participate in the evaluation of complaints, incidents and accidents


12. To work within and be aware of the organisations clinical policies and guidelines


13. Liaise closely with Front of House staff to manage the expectations of all clients by ensuring that they are kept informed of any delays.


14. Manage Health Care Assistants and act as a role model providing guidance, mentoring and support.


15. Lead in the induction and training of new HCAs and report any concerns to Outpatient sister


16. Coordinate the ultrasound lists, specifically ad hoc requests and liaising with Fortius pro elite coordinator


17. Delegate tasks appropriately ensuring safe and effective workload management.


18. Escalate any concerns regarding patient care, staffing or safety to senior staff


19. To undertake any other duties from time to time as required by the line manager.



GCSE Maths and English (or equivalent)


Undertaken a relevant phlebotomy course and current clinical practice in this area


NVQ 3 in Healthcare (or equivalent)


IT literate


Previous experience in a similar role, within either private hospital an NHS


Previous experience in working in an outpatient environment


Knowledge of orthopaedic clinical policies and procedures


including Health and Safety procedures


Fluent communicator with good interpersonal skills


Ability to follow a clear instruction and feedback to senior staff


Ability to work as part of a team, as well as on own initiative


Able to prioritise and meet deadlines


Able to work with minimal supervision


Flexible helpful attitude