Job Description

Our Breast Care Centre at North Bristol Trust are looking for a dynamic, ambitious and motivated Senior Healthcare Support Worker to join the team!
The Senior Healthcare Support Worker (SHCSW) is a core member of the team delivering direct care to patients and supporting registered practitioners to deliver high quality, compassionate health care to people in accordance with assessed needs and a care plan.
You will carry out a range of clinical and non-clinical healthcare, or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner, in accordance with the Trust values.
We strongly believe in outstanding patient care and want to attract like-minded people to help us maintain this supportive and enjoyable place to work. Every day will be different but you will enjoy working with supportive co -workers, providing an efficient and caring service to our patients.
Please note, this role does not currently meet the minimum 25,000 salary threshold required for Skilled Worker visa sponsorship, effective from 9th April 2025. Although higher pay points may be available depending on relevant NHS experience, most new appointments commence at the lower band, which falls below this threshold.
It is likely that this advert will close early if we receive a high volume of applications.
Main duties of the job
The main duties of a healthcare professional working in a breast outpatient clinic typically include a mix of clinical, administrative and patient-supporting responsibilities. You will:

• Deliver high quality, compassionate and evidence based care to women attending the breast care clinic
• Support patients to meet personal care needs
• Chaperone patient
• Managing and supporting patients on careflow
• Coordinate the clinics, answering telephone queries escalating appropriately
• Prepare and support patients for various breast procedures
• Prepare to remove wound drains and carry out basic wound dressings after training and assessment.
• Carry out procedures using the ANTT (Aseptic Non-Touch Technique)
• Provide Physical and Psychological support to the patients
• Demonstrate working within and communicating effectively to a wider multi-disciplinary team
• Plan and deliver safe and effective care to patients

About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
339-TA-SHCSW-BC0925A
Job locations
Southmead Hospital
Bristol
BS10 5NB
Job description
Job responsibilities
Please refer to the job description attached for the full list of role responsibilities.
Nursing Care
1. Obtain consent prior to giving care in accordance with Trust policies.2. Duties are delegated to you in line with care plans3. Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility4. To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate, glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs ensuring delivery of high-quality patient care at all times. NB: this list is not exhaustive and will vary depending on area of work.5. Participate in patient assessment providing high quality holistic patient care and escalating concerns about patients to other clinical staff6. Practice safe standards of care to patients following Trust guidelines and policies and policies and be able to concentrate for periods throughout the day with occasional interruptions.7. Provide clinical care in accordance with the infection prevention and health and safety policies and procedures.8. Maintain the work environment in line with Trust infection control and patient safety policies9. Develop the skills to actively facilitate self-care and independence with patients.10. Promote health education specific to the clinical area and in line with national and local policies. 11. Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills.12. Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty13. Work effectively as part of a team. Job description
Job responsibilities
Please refer to the job description attached for the full list of role responsibilities.
Nursing Care
1. Obtain consent prior to giving care in accordance with Trust policies.2. Duties are delegated to you in line with care plans3. Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility4. To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate, glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs ensuring delivery of high-quality patient care at all times. NB: this list is not exhaustive and will vary depending on area of work.5. Participate in patient assessment providing high quality holistic patient care and escalating concerns about patients to other clinical staff6. Practice safe standards of care to patients following Trust guidelines and policies and policies and be able to concentrate for periods throughout the day with occasional interruptions.7. Provide clinical care in accordance with the infection prevention and health and safety policies and procedures.8. Maintain the work environment in line with Trust infection control and patient safety policies9. Develop the skills to actively facilitate self-care and independence with patients.10. Promote health education specific to the clinical area and in line with national and local policies. 11. Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills.12. Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty13. Work effectively as part of a team.
Person Specification
Education/Training/Qualifications
Essential

• One of the following: o Level 3 (SCQF - 6): - City and Guilds 3 o NVQ 3 o BTEC National Diploma o Experience equivalent to the above qualifications
• GCSE grade A- C (grade 4 and above) or equivalent in English
• GCSE grade A- C (grade 4 and above) or equivalent in Maths
• o Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Healthcare Support Worker) o Or Equivalent experience (a minimum of 12 months)
• Completion of the Care Certificate

Desirable

• Completion of venepuncture and physiological measurements competencies

Work Experience
Essential

• At least 12 months experience of working in a health or social care setting
• Prior experience as a support worker
• Evidence of ability to work as a member of a team
• Good time management skills and prioritising work

Desirable

• Experience working in a outpatient setting

Knowledge/Skills/Abilities
Essential

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• IT skills, basic word, Email, keyboard skills
• Demonstrate an awareness of healthcare work and policies and procedures
• Ability to work with minimum supervision to a high standard

Person Specification
Education/Training/Qualifications
Essential

• One of the following: o Level 3 (SCQF - 6): - City and Guilds 3 o NVQ 3 o BTEC National Diploma o Experience equivalent to the above qualifications
• GCSE grade A- C (grade 4 and above) or equivalent in English
• GCSE grade A- C (grade 4 and above) or equivalent in Maths
• o Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Healthcare Support Worker) o Or Equivalent experience (a minimum of 12 months)
• Completion of the Care Certificate

Desirable

• Completion of venepuncture and physiological measurements competencies

Work Experience
Essential

• At least 12 months experience of working in a health or social care setting
• Prior experience as a support worker
• Evidence of ability to work as a member of a team
• Good time management skills and prioritising work

Desirable

• Experience working in a outpatient setting

Knowledge/Skills/Abilities
Essential

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• IT skills, basic word, Email, keyboard skills
• Demonstrate an awareness of healthcare work and policies and procedures
• Ability to work with minimum supervision to a high standard

Skills Required