Job Description

Responsible to: Front of House Manager.

Responsible for: Food and beverage service at Pembroke College.

Location: Pembroke College, Cambridge.

Skills: Excellent leadership skills and able to lead from the front Good organisational skills Good communication and interpersonal skills Proven customer service skills IT skills Commercial acumen Friendly, co-operative, helpful and approachable Responsible and trustworthy Ability to work as part of a team Flexible approach and accepting of change Ability to communicate effectively to colleagues and other senior management personnel.

Work Experience: Experience of University and/or College environment would be an advantage .

Budget Responsibilities: None.

Main Duties and Responsibilities: Liaise closely with the High Table/Hall Butler and the Front of House Manager and other members of the Catering team to ensure instructions regarding arrangements for events, dinners etc. are communicated effectively to the front-of-house team. Help manage staffing rotas for permanent and casual staff. Ensure the allocation of duties on a day-to-day basis for all service aspects. Ensure high quality presentation, preparation and service of all meals to both College and commercial customers, including the setting up/installation of AV systems and electronic equipment, as required, as per College procedures. Help identify training needs for employees and inform the High Table/Hall Butler and the Front of House Manager. When necessary deputise for the (High Table Butler) and Front of House Manager. When required, order, control, store and issue wine from the Cellar and Buttery Wines. Keep necessary records of number of diners, bottles of wine consumed and any additional client requests. Ensure agreed standards of service are maintained in all areas and customers are treated respectfully and any requests are dealt with in a professional and courteous manner at all times. Ensure all areas where food and beverages are served are kept clean, tidy and hygienic. Supervise and assist, as required, the laying and clearing of tables as appropriate to the particular service within the standards established. Learn the correct procedure for setting various buffets, lunches and dinners. Organise the setting up and clearing of food and beverages from conference and meeting rooms, to include all buffets, lunches and dinners. Ensure correct charges for food are made; monitor portion sizes. Liaise with the Head Chef/Sous Chef on presentation and delivery of food. Assist in the care and control of the College Silver, ensuring that security measures applied to the control and handling of the College Plate are strictly adhered to. Learn to correctly use the Monika HACCP system and ensure all required checks are completed correctly, notifying the Front of House Manager where areas require further cleaning or maintenance. Use and train in the use of the till system following guidelines for cashing up after service, raising change requisitions and storing money in the safe. Delegate, train and supervise casual members of staff to ensure work is done correctly. Be responsible for equipment, stock and departmental premises security in the absence of the High Table/Hall Butler and the Front of House Manager Ensure that a safe environment is maintained for members of College, staff and members of the public entering areas used for Front of House activities. Assist in the completion and review of risk assessments. Report any maintenance issues to the High Table/Hall Butler and the Front of House Manager. Assist the High Table/Hall Butler and the Front of House Manager in organising temporary cover as required and ensure all employees carry out the appropriate induction training. To adhere to any other reasonable instructions issued by the High Table/Hall Butler, the Front of House Manager and the Catering and Events Manager

Job Types: Full-time, Permanent

Pay: 28,046.47 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Free parking On-site gym Sick pay
Physical Setting:

School
Shift:

8 hour shift Day shift Night shift
Work days:

Monday to Friday Weekend availability
Ability to commute/relocate:

Trumpington CB2 1RF: reliably commute or plan to relocate before starting work (required)
Experience:

Bartending: 1 year (preferred) Catering: 4 years (preferred) Hospitality: 4 years (preferred) Customer service: 4 years (preferred)
Work Location: In person