Job Description

Avalon are currently recruiting for a Senior Housing Manager with very strong housing benefit experience on a remote basis for a supported housing provider.

The Opportunity

Avalon are working with a growing and dynamic organisation to find a Senior Housing Manager. The successful candidate will oversee the day-to-day housing management operations, ensuring that tenants receive a high-quality and efficient service through a managing agent.



The main duties of the role include:


Utilising extensive knowledge of housing benefit to provide accurate advice and guidance to residents and challenge local authorities Overseeing all housing management activities, including income and referrals management. Monitoring managing agent's performance against KPIs and implementing performance improvement plans when needed. Resolving complex tenancy management issues, such as anti-social behavior (ASB) and tenancy breaches. Providing guidance to managing agents on tenancy management issues. Supporting the income team and liaising with credit control to ensure timely payments. Producing regular reports on housing management, income performance, and referrals. You will report to the Head of Operations and work with the Managing Agent to deliver key services. However, the role is self-sufficient with no dedicated administrative support.

Benefits

Salary:

50,000 per annum

Work Arrangement

: A remote-based position with an opportunity to work in a Head Office should it be requested

Progression

: The role involves contributing to the review of the Intensive Housing Management service and wider improvement plans.

Requirements

Qualifications

: CIH qualified to Level 3 or above is desired, along with other relevant housing management qualifications.

Experience

: Previous experience working in a similar role within a housing association is essential, as is a proven track record of delivering performance improvement plans. Experience working with Intensive Housing Management models and knowledge of Housing Benefit regulations are also essential.

Skills

: You must be a champion for putting tenants at the heart of the service, with excellent contract management and communication skills. Strong report-writing and stakeholder management skills are also essential.

Personal Attributes

: The ideal candidate will be resilient, reliable, and highly self-motivated with a "can-do" attitude.

Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.


Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.