Job Description

Join Our Team as a

Senior Housing Officer

!

About Us:

Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards.


We are looking for a

Senior Housing Officer

to work in conjunction with, and to support the Property and Maintenance team.

Role & Responsibilities:

Lead and support the delivery of high-quality, customer-focused housing management services Manage complex tenancy and estate issues and support continuous service improvements across the organisation Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy Liaise with external agencies, legal representatives, and local authorities Develop and implement strategies, policies, procedures and service improvements within tenancy support Excellent knowledge of housing legalisation and ability to resolve conflict Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required

Responsibilities will also include:

Support the people we support to set up and maintain a home and tenancy Undertake housing assessments, record meetings and take detailed support notes during support visits Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP Advise people we support on access to local community organisations, resources, activities and employment opportunities Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns Assist and support the people we support to meet rent and service charges obligations to landlords Organise monthly tenancy meetings in liaison with service managers Authorise legal action for rent arrears and represent the association in court where required Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records Work with the Director of Property and external consultants on the Environment policy Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure

The successful candidate will have the following Knowledge, Training & Experience:

Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Qualified or part qualified in a relevant professional housing qualification Experience leading and supporting initiatives that help tenants access benefits and financial help Have a passion for involving people we support in every aspect of their service Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required Own a Full Driving Licence and be able to use own vehicle for business use

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.


Please note:


* all offers are subject to satisfactory completion of our pre-employment compliance standards