Job Description

The Housing Options Team areresponsible for preventing and relieving homelessness under the Homelessness Reduction Action 2017 and as well as managing the Council's Housing Register.



You will support Housing Options Manager and the Options Team in fulfilling the Council's statutory duty to prevent and relieve homelessness for those approaching the Council as homeless or threatened with homelessness.



This will involve managing your own caseload and supporting the other Housing Options Officers in their work. You will also support the Housing Options Manager in staff supervision, liaising with other statutory and voluntary partners and in managing reviews, appeals and complaints.



This is a challenging, varied and rewarding role where you will have the opportunity to help maintain and develop an already high performing service, as well as enhance your own skills and expertise.



Your experience of working in a challenging front line homelessness service will help you to remain calm under pressure while delivering the highest levels of customer service.



You will have an excellent knowledge of the homelessness legislation and excellent IT skills and be able to keep accurate records and meet deadlines.



We are looking for someone who will provide excellent customer care and be sensitive to customer needs but still ask searching questions when necessary.



Whilst the role will mainly be Office based initially for training purposes, the role is hybrid, combining home and office working.



Waverley Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.



Waverley is an ambitious, dynamic, and innovative local authority, proud of being one of the highest performing Councils in the country. Key to our success is our commitment to team working and ongoing development of our high performing, highly engaged workforce, who all share in the delivery of the organisation's values and corporate objectives.



Waverley is a beautiful place, consistently rated as one of the best places in the Country to live and to work. The borough is within easy reach of London and the south coast.



Waverley takes a robust approach to thoroughly checking anyone who wants to work with children or vulnerable adults. The successful candidate will be required to apply for a Disclosure at the Enhanced level from the Disclosure and Barring Service. Further information can be obtained from

www.disclosure.gov.uk

.



The post holder will have a valid driving licence and a vehicle available for work purposes.



This is a politically restricted post.

To be eligible to apply for this opportunity you must be able to meet the Essential Criteria

For an informal discussion about the post, please contact Louise Phillips, Housing Options Manager, on 01483 523253.



Closing date - 9am on the 8th February 2026



Interview date: w/c 16th February 2026



There will be a short, paper-based exercise prior to each interview



In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council



The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here



We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer and interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here



Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.