Job Description

Location:

Based at Alton Street however ability to travel and support our alternative outreach services which include Norwich Road and Ullet Road and attend Nightingale House when required

Salary:

30,170.22

Hours:

37.5 hours per week, 9-5pm Monday to Friday however flexibility to work outside these hours if required to meet the needs of the service

Job Type

Permanent/Fixed Term - Lone Working

Shortlisting:

1st December

Interview:

5th December

Why this role would be great for you

We are seeking a compassionate and motivated Senior Housing Support Practitioner to support our step down services in the community. This is an exciting opportunity for anyone with a passion for supporting other and uses initiative to work independently.



Our mental health services have secured an accommodation on Alton Street. This accommodation will place 13 residents as a move on opportunity for the people we work alongside in our Mental Health services. The applicant will manage these 13 tenants, in addition to supporting the tenants living in Ullet and Norwich Road, with resettlement, community engagement and wellbeing. The applicant will also be responsible for building management, health and safety of the building, and will generally lone work. For that reason, we are looking for someone who is experienced with support work, and has a wealth of experience engaging service users, and an understanding of housing legislation in the city.



The successful applicant would also be expected to have a visible presence, managing their diary to spend regular time in our alternative step down services (i.e Norwich Road and Ullet Road). The post holder will be expected to support with moves between services, ensure Housing Benefit is completed, and service users are managing their tenancy independently.



The post holder is expected to have an interest in mental health and liaise with mental health teams, social services, amongst other professionals. The Senior Housing Support Practitioner will hold 1-1 support sessions with residents, with a focus on resettlement, move on, and working towards complete independence. The post holder will have confidence updating risk assessments, support planning, case notes and a keen understanding of safeguarding protocol.



The Senior Housing Support Practitioner will undergo Cognitive Analytic Therapy Skills Training (CAT) this will provide a framework for understanding and working with the people we support. Training will also be provided around other aspects of the role. This approach will be used for planning and assessing effectiveness of a variety of interventions and risk management.



Our service is built on the SHREK values and dedicates itself to a person-centred approach.

What your week may look like

The Senior Housing Support Practitioner will be skilled in supporting residents with resettlement, managing expectations, whilst building positive therapeutic relationships. The post holder will also ensure the health and safety of the buildings we manage. This includes weekly fire checks, reporting any maintenance concerns, amongst other tasks.



Although the support worker will work in the community, they will be part of the Nightingale Leadership Team. This will include attending team meetings, alongside reflective practice at the service and may be expected to facilitate supervision sessions for support practitioners in line with service needs.



Some of the expectations of the role include:


Managing time effectively to support our outreach residents

Ability to use initiative and think outside the box

Ensuring each person will receive personalised support considering their identified risks and personal needs

Engaging with professionals and other providers to provide a safe space to complete support sessions.

Providing a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages all service users to engage with support on offer

To respond to emergency referrals and/or situations.

What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

The skills we are looking for

EXPERIENCE


Experience of working with individuals with a history of mental health, homelessness and substance misuse.

Ability to demonstrate leadership skills in practice

Experience of Adult Safeguarding

Experience of partnership working

Experience of creative support planning and goal setting

Experience of formulating risk assessments

Experience of resettling individuals into independent accommodation

Experience of working with multi-agencies

Experience managing maintenance concerns and reporting issues


KNOWLEDGE


A working knowledge of providing support

A working knowledge of mental health diagnosis'

A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending

Knowledge of safeguarding protocols

Excellent communication, engagement and interpersonal skills

Excellent administration skills


EMPATHY and RESPECT


YMCA ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness

Energetic, dynamic and self-motivated


COMMITMENT


Committed to improving the lives of people with complex needs

Committed to own personal development


ORGANISATION


Creative and dynamic approach with the ability to "think outside of the box" when providing solutions

Energetic, highly motivated with a reputation of being held in high regard by peers

Excellent interpersonal/ communication skills

Excellent negotiation/ mediation skills

Committed to own career development


COMPUTER LITERACY


Computer literate, competent in working with Microsoft word, outlook, windows

What is a nice to have

Experience of working within a psychologically informed environment (PIE)

Experience of Trauma Informed Care and of working in a therapeutic environment

Experience of Management and Leadership

Knowledge and understanding of the mental health act




Even if you don't feel that you have all the relevant skills and "nice to haves" we would still like to hear from you and invite you to fill out our application form.



YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.