Job Description

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a 110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 480 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,350 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

The Senior HR Advisor plays a key role in supporting the delivery of effective HR services across the organisation. This position is responsible for providing expert guidance on employee relations, performance management, and HR policy implementation. Acting as a trusted partner to managers, the Senior HR Advisor ensures HR practices are aligned with business goals while maintaining a high level of confidentiality and professionalism. The role requires strong interpersonal skills, sound judgement, and the ability to manage sensitive matters with discretion.

Role Responsibilities:

General HR Administration:

Maintain and update employee records in PeopleHR, ensuring accuracy and confidentiality.

Manage the shared HR inbox, triage queries, and log actions in the HR Tracker.

Action employment offer letters, contracts, and benefit forms using standard templates, ensuring accuracy and timely delivery.

Upload documents to People HR (HRIS) and SharePoint, ensuring compliance with internal policies.

Support audit preparation and ensure documentation is up to date and accessible.

Onboarding & Offboarding:

Prepare offer letters, contracts, welcome packs, and coordinate IT setup for new starters.

Conduct background/reference checks and manage induction scheduling.

Maintain the New Starter Log and Leavers Checklist.

Process leaver documentation, conduct exit interviews, and ensure timely offboarding.

Monitor probation periods and ensure timely reviews and documentation

Data & Systems Management:

Ensure timely updates to PeopleHR for starters, changes, and leavers.

Support payroll accuracy by checking data ahead of submission deadlines.

Track sickness, absences, and welfare meetings.

Administer Employee benefits and ensure leavers are removed from schemes promptly.

Generate and analyse HR metrics to support strategic decision making.

Employee Relations & Support:

Act as a first point of contact for HR-related queries and escalate complex issues as needed.

Assist with informal and formal employee relations cases, including notetaking and documentation

Support line managers with promotions, pay rises, and employee concerns.

Help maintain a positive employee experience through consistent communication and support.

Office Management:

Liaise and collaborate with the Office Management team to support upkeep of the Colgate Office.

Manage weekly food shop and stationery replenishment.

Facilitate Health & Safety tasks and audits for the Colgate Office.

Additional Responsibilities:

Assist in reviewing and updating HR policies and procedures.

Support the scheduling, tracking and delivery of internal HR training and development programmes.

Participate in or lead HR-related projects such as system upgrades, engagement surveys, or reward scheme reviews.

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Role Requirements:

Strong understanding of Employment law and HR best practices

Excellent communication and interpersonal skills

Ability to manage employee relations cases with sensitivity

Proven experience in coaching managers and supporting change

High level of confidentiality and discretion in handling sensitive information

Strong organisational and time management skills

Proficiency in HR systems and reporting tools

Strong attention to detail and a proactive approach is crucial to this role

Proficiency in Microsoft office suite

CIPD Qualification or working towards it (desirable)

Benefits after probationary period

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Discount platform

FluidOne breakfast and refreshments on office days

Pension contribution - 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Job Type: Full-time

Pay: Up to 40,000.00 per year

Benefits:

Company pension On-site parking Work from home
Work Location: In person