Job Description

About Us

UpNorth Group (UNG) is a collective of specialist engineering and building-services companies delivering pioneering solutions to both national and international markets. Our work spans a diverse range of sectors, including Data centres, M&E Building Services, Foodservice Equipment and Engineering Solutions, allowing us to support critical infrastructure projects with innovation, quality, and technical expertise.

From our base in Team Valley, Gateshead, we continue to grow as a forward-thinking organisation, driven by a commitment to modern engineering, high standards, and exceptional service. With a reputation for innovation and excellence, we're focused on shaping the future of business-critical environments and delivering solutions that help our clients thrive in an ever-changing world.

The Opportunity

We're looking for a Senior ICT Technician who is passionate about technology, proactive in improving systems, and confident in driving change. This is a hands-on, varied role where you will not only provide high-quality technical support, but also play a key role in shaping our ICT standards, influence future improvements and support the implementation of new digital tools and technologies across the business.

What we're looking for

Previous experience in a Senior ICT Support, ICT Technician, or similar role Strong knowledge of Windows operating systems, Office 365, networks and common ICT tools Practical experience diagnosing and resolving complex technical issues A proactive mindset with a genuine interest in improving systems and introducing new solutions The ability to work independently, prioritise effectively, and support colleagues with professionalism and patience Strong communication skills and an appetite for staying up to date with emerging technologies

Why join UNG

A chance to influence and enhance the ICT standards within a growing engineering company Freedom to support and drive innovation and new technologies A friendly, collaborative working environment in a well-connected Team Valley location Opportunities for development and involvement in exciting internal projects Competitive salary and benefits
If you're someone who thrives on continuous improvement and wants freedom to modernise processes and introduce smarter ways of working, then this role is for you and we'd love to hear from you!

Job Type: Full-time

Pay: 37,000.00 per year

Benefits:

Bereavement leave Canteen Company pension Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Private medical insurance
Experience:

IT support: 2 years (required)
Work Location: In person