Job Description

Are you a proactive and experienced professional with a passion for delivering exceptional patient care and motivating teams to achieve administrative excellence? Join our Imaging and Diagnostics team at OneWelbeck and play a pivotal role in shaping a seamless, high-quality patient experience.

About the Role:

As a

Senior Administrator

, you will play a pivotal role in ensuring a smooth and efficient patient journey. Working collaboratively with the Business Manager and Patient Services Lead, you'll support the delivery of high-quality services, contribute to continuous improvement initiatives, and ensure compliance with regulatory requirements.

This is a fantastic opportunity for a motivated and proactive individual who thrives in a dynamic, fast-paced environment.

Key Responsibilities:

Facilitate an efficient, patient-centered journey through the center while maintaining the highest standards of care and service. Proactively engage with the team, ensure tasks are completed, and deputize for the Patient Services Lead when necessary. Manage calls, emails, and queries; oversee imaging transfer processes (e.g., IEP, CIMAR); and ensure adherence to KPIs for call handling and service delivery. Provide 5-star service to patients, consultants, and stakeholders, always aiming to exceed expectations. Maintain accurate records, ensure patient confidentiality, and adhere to OneWelbeck policies and statutory regulations. Train new starters, create and implement SOPs, and support continuous team development. Assist with front-of-house responsibilities and any additional tasks as needed.

What We're Looking For:

Education and Experience:

Experience in private healthcare administration (essential). Previous administrative experience in a high-quality, customer-facing role (essential). Previous experience is supervising or leading a team (essential) Background in 5-star hospitality is highly desirable. Proficient in MS Office (Word, PowerPoint, Excel). Experience handling confidential and sensitive information. A bachelor's degree or equivalent experience is advantageous.

Key Skills and Attributes:

Exceptional customer service and interpersonal skills. Highly organized with a strong attention to detail. Able to work autonomously and as part of a team. Proactive, adaptable, and able to multitask under pressure. Resilient and calm under pressure, maintaining professionalism at all times. Committed to continuous improvement and professional growth. High level of numeracy and literacy skills.

Schedule

Shifts between 07:30 to 20:15

Monday to Sunday

40 hrs/week

27 days Annual Leave excluding bank holidays

Join us in delivering world-class care and making a difference in patients' lives every day.

Apply now and take the next step in your career with OneWelbeck!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Cycle to work scheme Employee discount Private medical insurance Referral programme Sick pay
Experience:

Senior Administrator: 1 year (required) Imaging and Diagnostics Administrator: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person