Job Description

We are brave, we are ambitious, we are honest, and we are Citizen!

Position: 37 hours Monday to Friday on a rota basis 8am - 6pm (Hybrid working 2 days from an office)

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.


We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.


A fantastic opportunity has arisen for you to join one of the UK's most trusted social housing providers as a

Senior Income Advisor

within our Central and Proactive Income Team.


Working at Citizen means being part of an award-winning organisation based in the West Midlands, dedicated to delivering high-quality services and making a positive impact in the communities we serve. We're driven by a clear social purpose with a passion for supporting our communities to supporting people to live well and thrive.


If this sounds like the kind of place where you'd succeed, you'll feel right at home with us. Alongside a generous benefits package, we're proud to offer a healthy work-life balance and a supportive environment where everyone is encouraged to reach their full potential.

In housing, you can make a real difference -- and as a Senior Income Advisor, your role will include:

Leading by example with excellent customer service, communication, and motivational skills. Supporting, training, and developing Income Advisors to help them reach their potential. Driving positive outcomes for residents through proactive and empathetic engagement. Promoting a positive, solutions-focused mindset across the team. Providing constructive feedback to encourage continuous improvement. Collaborating effectively within a team environment to deliver shared goals.

To succeed in this role, you'll need to bring:

Strong customer service and communication skills A commitment to achieving the best outcomes for people, with a positive, can-do attitude Excellent administrative skills, including the ability to collect and maintain accurate customer profiling data.

We'd be especially excited if you also have:

Experience working for a housing provider or local authority. The ability to manage a busy workload and adapt to changing priorities A proven track record of delivering outstanding customer service

Competitive benefits:

Annual leave purchase scheme - option to buy up to an additional 5 days per year Annual leave starts at 25 days per year plus bank holidays Enhanced family leave (maternity, paternity and adoption) Organisational Sick Pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

We provide IT and Home Office equipment to support hybrid working Occupational Health EAP - a 24/7 telephone counselling service providing free, confidential advice. Cashback scheme - cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Access to Citizen's Wellbeing initiatives and Wellbeing platform

Learning and Development

Extensive learning and development opportunities. Opportunity to study for a professional qualification Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.


With over fifty years of experience, we have grown to be

one of the UK's most trusted social housing providers

,

Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.


There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.


This post is subject to a

Basic

DBS check (Disclosure and Barring Service).


Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 22nd July 2025

Interview date: Between 29th & 31st July 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.