Job Description

Job Title: Senior Income Manager

Job Location: Brindley Place, Birmingham. Hyrid

Salary: 56,650 + 2,500car allowance

Contract type: Permanent

Working hours: 37 hours per week

About the role

You need to ensure the delivery of high quality payment collection and income services to residents.


You will have overall responsibility for bad debts and write offs, including effective management of former tenant debts (including setting up of new team/resources).


You will ensure that all policies, procedures and systems facilitate high collection levels for rent and other charges, including arrangements for court action where necessary


You will work in partnership with other agencies to address issues of poverty, financial and social exclusion and income maximisation.


You will manage all appropriate contracts and SLA`s we hold with external partners and suppliers, including support and advice contracts; ensure these are adhered too and that we are achieving Value for Money.


You will work alongside our finance team to ensure the annual rent increase is successful, providing input where required.


You will ensure that all services within remit are compliant with all necessary and relevant legal and regulatory standards including health and safety.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You must have a housing qualification, CIH level 4 or higher and qualifications around credit control or debt recovery/management or equivalent experience in a similar role.


You need to have a proven track record of improving performance, managing change, delivering results and leading a strong performance culture.


You must have the ability to provide guidance, coaching and direction to others, managing uncertainty and change.


You must be able to harness the energies, trust and commitment of all colleagues to work as part of a high performing team.


You must have significant experience of leading a complex income function within a housing environment including managing recovery of arrears.


You need to be professional and flexible approach to ensuring the function`s output is in line with the corporate plan, providing positive role modelling to teams and peers.


You need to be able to assimilate complex technical information and prepare reports, policies and procedures.


You must be able to prepare and manage budgets.


You must be able to conduct business modelling and to prepare a business case.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:


25 days annual holiday entitlement A defined contribution pension scheme. Trust based flexible working and a Confidential Employee Assistance Programme (EAP). Two days paid volunteering leave per year Buying and selling of annual leave Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.