Job Description

Senior Infrastructure Engineer


Professional 1B


Publish date: Wednesday 20 August 2025


Closing date: Friday 29 August 2025 at 12noon


Salary: 50269 - 52413


Hours: Full-time, permanent



Overview


West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.


Our vision is 'Making the West Midlands safer, stronger and healthier'.


This vision and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities.


Are you a skilled Infrastructure Engineer looking for a key role in a critical public safety organisation? Do you enjoy leading technical projects, mentoring others, and making a real-world impact?


At West Midlands Fire Service, we're looking for an experienced and motivated Senior Infrastructure Engineer to help shape and deliver the IT systems that support our life-saving work. If you thrive in a high-responsibility, technically demanding environment, we want to hear from you.


Responsibilities


maintain and support the technical delivery of IT infrastructure across the organisation


knowledge across several infrastructure technologies, including computers, storage, networking, cloud and more


supervise and mentor Infrastructure Engineers, and provide expert advice to colleagues, customers, and suppliers


manage and deliver infrastructure projects on-time, within budget, and aligned to strategic goals


serve as 3rd line escalation point for complex incidents and technical problems


deputise for the Infrastructure Manager and help drive the long-term technical direction


ensure infrastructure systems are secure, resilient, and compliant with legislation and standards (NIST, Cyber Essentials)


oversee corporate data centres, network infrastructure (LAN/WAN/Cloud), telephony, and virtualisation platforms


manage third-party suppliers and maintain operational standards across physical and virtual environments.


Experience and skills


Essential skills or experience


proven track record in IT infrastructure support and delivery at a senior level


strong knowledge of Windows and Unix environments, cloud platforms (IaaS, PaaS, SaaS), and networking technologies


deep understanding of firewalls, endpoint protection, backup systems, active directory, and Microsoft 365


project management experience with strong documentation, communication, and leadership skills


ITIL qualification and experience with change, incident, and release management


Managing suppliers and experience working with third-party vendors in complex environments


strong problem-solving skills with the ability to translate challenging issues into actionable solutions.


Desirable skills or experience


confident and clear communicator with both technical and non-technical audiences


mentoring capabilities and the ability to build trusted working relationships


strong initiative, dependable, and capable of working without close supervision


comfortable working under pressure in a fast-paced or emergency-driven environment


committed to continual learning and driving innovation.


Benefits


We offer a friendly working environment and benefits including:


flexible and agile working arrangements


free, on-site gym facilities


free, on-site parking.


We also offer access to an in-house occupational health (OH) facility, including OH health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.


In addition, employees have access to:


24/7 Employee Assistance Programme


wellbeing programmes


'blue light' discounts across many retailers, through partner schemes


Sports and Welfare scheme (for a small fee), with access to discounted products and services.


Diversity


We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.


WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.



Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.



How to apply


Send your CV along with a covering letter, detailing previous experience and outlining your suitability for the role.


Questions


If you have any questions about the role, or would like an informal discussion, please contact Dom Berry on 0121 380 6512 or by email at dom.berry@wmfs.net