Job Description

Overview

Reporting directly to the Enterprise CTO, the key focus of this role is the provision of management for all elements of the infrastructure and architectural design across the Key IVR head offices and production environments.

Responsibilities

Architectural design of the infrastructure and its continual improvement

Security standards and adherence to the required best practices and legislation

Mentoring and guiding junior infrastructure team members

Managing and monitoring all Key IVR environments with the infrastructure team

Management of all infrastructure support tickets and tasks daily

Undertaking a full investigation into reported issues

Applying the appropriate resolution for the issue where required

Identifying solutions for the resolution of common issues

Management of Maintenance and security patches within all environments

Managing local hardware and infrastructure

Managing the implementation and management of infrastructure within the production environments

Working within the Enterprise CTO to deliver continual improvements and efficiencies throughout Key IVR's various environments.

Managing the delivery of key Infrastructure projects

This role will require you to work in both a single and team environment and requires the ability to be able to multitask. Key to this role will be the ability to prioritize workloads and work to defined deadlines.

Key Responsibilities:

General

Production of internal and external client reporting when issues are identified

Creating documentation for issues resolution where applicable

Management of the release of software and hardware updates

Assistance with internal investigations where required

Conducting security audits and regular checks

Management of the infrastructure team daily

Maintain the operation of all Key IVR environments.

Ensure Adherence to the required security standards and actively work to improve them.

Architecture of the infrastructure environment across all areas of the business

System Maintenance

Responsible for the maintenance and configuration of computer systems, network servers, and virtualization

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues.

Produce documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.

Management of backup operations and implementation of appropriate processes for data protection, disaster recovery, and failover procedures

Management of the System and network security

System Support

Daily management of infrastructure and security tasks

Triage and the investigation of defined tasks

Implement resolution for assigned tasks

Conducting root cause analysis against reported faults

Assisting with Security and ISO training of the employees

Software License management

Communication of assigned task status within the business

Assisting business team members with Client issues

Security

Working as a member of the internal security team to continually evaluate risks and threats.

Working with the security team to implement new controls or evolve existing controls in order to maintain the strict security levels Key IVR requires

Working as a member of the security team to implement and continually evolve the required security accreditations for PCI DSS, ISO27001 and Cyber Essentials

Qualifications

: This role requires you to possess the following characteristics:

Strong communication skills with the ability to communicate at all business levels

Logical thought process for both investigation purposes and solution design

Ability to manage time effectively to achieve the defined tasks within the deadlines set by the business

Ability to work under your initiative

Ability to work to deadlines

Attention to detail

Confidence to question and challenge decisions

Conscientious with an excellent attendance record

Motivated through the delivery of a quality service

Technical Skills (Essential):

Minimum of 5 years' experience in the design, implementation, administration and management of the following

o Microsoft Windows servers

o Microsoft Active directory

o VMWare virtualisation environments

o Microsoft Hyper V environments

o Microsoft Exchange server

o Network security to include multi-factor authentication technologies

o Network storage devices

o Centrally managed Anti Virus solution

o Centralised patch management and deployments

o Firewall security appliances and the associated rules and access controls

o Network switch administration to Include VLANs

o Azure Cloud environment

Ability to work with power shell

Strong working knowledge of Microsoft SQL server

Technical Skills (Beneficial):

Previous experience in database administration

Previous experience working with Linux operating systems.

Previous experience in working with ISO27001 and PCI DSS certifications

Training:

Training will be provided for the key solutions used by Key IVR

Package and Incentives:

40 hours a week, Monday to Friday

Working from our Doncaster (UK) office, with some working-from-home options that are subject to change

20 days holiday plus public and bank holidays, 1 extra holiday per year of employment

Pension contribution available after a 3-month probation period

Excellent public transport links

Free parking is available on-site at the UK office

Friendly and supportive company environment

Regular social and team-building events (See more at: https://www.instagram.com/keyivr/)

Background:

Key IVR provides secure cloud payment solutions to organisations and contact centres worldwide, protecting hundreds of businesses and their customers.

Key IVR is an industry-leading SaaS business, with the potential to dominate the customer payment solutions and IVR services technology space internationally. To underpin planned, massive growth, the company is seeking to appoint several high-caliber individuals across a number of roles. You can find more details about Key IVR at www.keyivr.com

How to Apply

Please submit your application on https://www.keyivr.com/careers/ or email it directly to hr@keyivr.com.

Job Types: Full-time, Permanent

Pay: 45,000.00-65,000.00 per year

Benefits:

Company pension On-site parking Work from home
Schedule:

Monday to Friday
Work Location: In person