Job Description

Role Introduction:

Advanced is a business that embraces innovation, enabling its customers to seize opportunity and transform their business. Life at Advanced begins in an exciting environment in a role that matters.
We are looking for an experienced individual to maintain

enterprise infrastructure

in UK datacentres for high profile,

Managed Services

customers.
You will bring all round traditional hosted infrastructure operational experience (e.g. VMWare, backups, storage and monitoring etc). The role will focus on on-premise, private and hybrid cloud ecosystems.
What You Will Do:
You will operate and continually improve systems delivering hosted services:

Building, Configuring, Securing, Enhancing

and

Operating

back-end servers and services. This is whole life management, so responsibility extends to service improvement, cost management, high availability testing and eventual decommissioning. Typically, this includes: Enterprise storage (IBM, NetApp, Dell, HPE etc.) Enterprise monitoring and automation tools (Logic Monitor) Virtualisation (VMware and/or Hyper-V) Replication services (Zerto) Provide technical support and take ownership of incidents, respecting SLA's and OLA's as guided. Attend relevant customer meetings as and where required. Examples may include presenting changes to the change advisory board, or providing technical feedback as part of a formal problem review. Implement solutions with colleagues to drive automation, to improve responsiveness and consistency. Maintain documentation through system lifecycles, ensuring compliance to relevant standards (i.e. ITIL, ISO 27001, 9001) and security (i.e. CIS, STIG). Be part of the team that includes participation in an On-Call rotation to provide our customers 24/7 support.

What You Will Have:
Outstanding presentation and communication skills, written and oral, conversing at all levels with customers, prospects and internally. Excellent problem-solving skills and ability to devise and implement strategies beneficial to Advanced and our clients. Understanding of good practices to drive standard, repeatable deployment processes and procedures with experience of automating, scripting, and streamlining processes for efficiency and accuracy, using tooling such as PowerShell. Demonstrable experience of infrastructure management and use of a range of tooling. Working knowledge of network fundamentals and security technologies. Capability to author and update infrastructure, support and procedural documentation. Be self-motivated, tenacious, disciplined, enthusiastic and resilient. A keen willingness to mentor others within your field of expertise. Effective time management skills, ability to multitask and prioritise under pressure.

What We Do For You:

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave

- 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme

- Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance

- Providing you with support and assistance when you need it most

Recognition

- Highlighting and rewarding the great work our people do

Performance & Talent

- Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

- we provide opportunities to help our people make a difference to the causes they care about

MatchIt!

- Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time

- Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven

- donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here