Job Description

Senior Insight Analyst
Salary - 65-70k per year
Location - Either London or Manchester / Hybrid
This is a fantastic opportunity for an experienced Senior Insight Analyst make an impact at a growing business with an inspiring mission ?
Our goal at Modern Milkman is to make the home sustainable, and, to date, we've prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat-up truck!
The data team exist to enable better decisions for everyone at Modern Milkman. We care about leveraging data to improve the way we operate, how we serve our customers, how we build digital products and more. We deliver this by creating value driving data products and generating actionable insights so we can make smarter, data-informed decisions.
As part of a small, agile team, this role will contribute to increased data-informed tactical and strategic decision-making business wide. Insights from critical analysis alongside the production and improvement of our data products will help us to better understand our customers, our products, our operations and more, resulting in smarter decisions and improved business outcomes.
Your Mission ?

• Conduct analysis which enables data-informed day-to-day decision making, as well as identify insights which inform business strategy
• Provide actionable insights across a range of business areas, helping us to better understand subscriber behaviour and optimise business operations
• Create, maintain and continuously improve upon data products within our data product portfolio (data models in dbt, reports etc.), ensuring they are purposeful, meet business needs and deliver business value
• Empower stakeholders to generate self-serve insights through leveraging our data products, as well as supporting the development of their data literacy skills
• Assist in producing excellent documentation on our data products, ensuring easy knowledge transfer across the team and high accessibility for users of analytics outputs

How you'll do it:

• Proactively identify and deliver high value applications of analytics across the business, curiously seeking out game changing insights, solving business problems and identifying opportunities
• Build great relationships with stakeholders, understanding their needs and challenges and providing appropriate solutions
• Effectively communicating actionable insights with clear business recommendations and the use of storytelling to land key messages with non-technical stakeholders
• Collaborate with your peers in the data team to triage data requests and issues
• Lead and manage analytics projects, ensuring timely delivery and alignment with business goals
• Be proactive and driven, taking initiative to find answers and keep work moving in a lean, fast-paced environment

What you'll bring ?

• Experience in an insights/data analyst role, in a fast-paced/start-up environment ideally a B2C/D2C or a company where you have had exposure working across various teams eg Product, Growth
• Strong experience conducting analysis and identifying insights that inform broader business strategy eg analysing churn, customer lifetime value, retention metrics, and A/B testing
• Excellent SQL skills, strong dbt & Python skills are a plus
• Proven ability to leverage statistical analysis and data mining techniques to deliver commercial value
• Strong analytical and problem-solving skills with the ability to think critically and strategically
• Proficiency in data visualisation/BI tools (eg. Thoughtspot)
• Commercially aware with the ability to identify and focus on business value and outcomes over project outputs
• Excellent problem-solving skills with the ability to grasp business needs and identify root cause problems
• A 'solve it once' mentality, striving to build reliable and scalable solutions
• Familiarity with A/B testing and experimentation design would be advantageous

Benefits ?

• 25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too!
• EMI Share Options
• Up to 6% matched company pension.
• Access to thanksBen, for a range of core & flexible benefits
• Employee discount off Modern Milkman products
• Enhanced parental leave & pay
• Life Insurance
• Cycle to work scheme & Octopus EV salary sacrifice
• In-person company events
• 300 working from home set up
• 300 L&D budget per annum
• 300 Health and Well Being budget
• Endless samples of our stock - Seriously, our category managers have us taste testing food and drinks all the time!
• Up to 4 weeks working abroad
• 2x volunteering days and team volunteering days
• Loads of company clubs to join, from book clubs (Page Churners), Running, cycling and swimming (Trotters and Plodders), 5 aside Football (Modern Milkman FC) and any other pun-related clubs you can think of.

Interview Process ?
This is typically what it looks like; Screening Call>Hiring manager call>Technical interview inc ways of working > Final Intro with either our Product Director or CTO
Candidate Experience ?? Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible
We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.

Skills Required