Job Description

Contract Type: contract to perm
Overview:
We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3), ensuring the consistent delivery of robust, secure, and scalable IT services across the business.
This role will be pivotal in driving the housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations.
Key Responsibilities:

• Leadership & People Management

• Lead and mentor the Helpdesk and Infrastructure teams through their respective leads.
• Ensure effective resource planning, performance management, and development across the teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Operational Management

• Oversee daily IT operations, ensuring high availability, performance, and user satisfaction.
• Manage escalations and prioritisation of support issues.
• Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response).
• Project Delivery

• Lead the transition of managed services infrastructure and service desk from MSP to in-house.
• Oversee the reset and rebuild of the Microsoft Azure environment to align with best practices.
• Ensure successful planning and delivery of IT transformation and improvement projects.
• Cyber Security & Governance

• Embed cyber security practices into operational and project workflows.
• Collaborate with relevant stakeholders to ensure compliance with policies, standards, and regulations (e.g. ISO27001, Cyber Essentials).
• Manage risk assessments, vulnerability management, and incident response processes.
• Stakeholder Engagement

• Act as a senior point of contact for internal stakeholders regarding IT operations and service delivery.
• Work closely with other business units to understand their IT needs and translate them into actionable initiatives

Skills & Experience Required:

• Proven experience in a senior IT operations or service delivery role, ideally within a hybrid in-house/MSP environment.
• Strong leadership skills with experience managing multi-disciplinary teams.
• Hands-on experience delivering infrastructure and cloud transformation projects, particularly within Microsoft Azure.
• In-depth understanding of service desk management, ITIL processes, and BAU service delivery.
• Demonstrable experience embedding cyber security best practices in an operational setting.
• Excellent communication, stakeholder management, and vendor negotiation skills.

Desirable:

• Experience in public sector, housing, or regulated environments.
• Certifications in ITIL, Azure, or cyber security (e.g. CISSP, CISM, Microsoft Certified: Azure Administrator).

This is an exciting opportunity to take ownership of critical IT functions during a transformative period of growth and modernisation. If you're a strategic yet hands-on leader ready to make a tangible impact, we'd love to hear from you.
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2506-354517
Salary: 375 - 400.00 per day + outside ir35 85kpa when perm
Salary per: day
Job Duration: contrac to perm
Job Start Date: ASAP
Job Industries: Senior Appointments Technology
Job Locations: Greater London
Job Types: Contract