Job Description

Details

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Reference number

429687
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Salary

45,894 - 54,952
GBP
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Job grade

Senior Executive Officer
B3###

Contract type

Permanent###

Business area

SSS - Chief Digital Office###

Type of role

Other###

Working pattern

Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Dundee, Glasgow

About the job

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Job summary

Are you ready to drive transformational change in digital services? Do you have in-depth expertise in ITIL Service Management and IT Governance? Join us as a Senior IT Service Manager (IT Service Design) at Social Security Scotland, where you will play a pivotal role in shaping the future of our IT service portfolio.


Utilising the ITIL framework within the IT Service Design stage, you'll govern and manage IT services via the IT Service Catalogue and our IT Service Design documentation. You will ensure our service documentation and critical supporting information meets the highest standards to ensure availability, capacity and service continuity.


If you are experienced in IT Governance and Design within ITIL process, and are committed to delivering value to customers, colleagues, and stakeholders, we want to hear from you!

DDaT Pay Supplement

This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

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Job description

Lead and develop a team of experts to deliver service improvements. Promote, implement, and oversee ITIL or other relevant best practices for managing all services to ensure service availability, including IT Service Design, Availability Management, Capacity Management, Service Continuity, and Service Catalogue. Establish and maintain effective stakeholder relationships while developing strategies and policies that align with business objectives. Ensure adherence to service management policy and governance frameworks. Deliver measurable outcomes for users and assess the overarching service landscape for optimisation. Lead investigations into existing processes to identify problems and opportunities. Collect data and create recommendations for process improvements. Analyse conflicting information, taking accountability for issues that occur and be proactive in searching for potential problems to develop effective solutions. Utilise evidence-based decision-making to identify and implement continuous service improvement activities. Manage configuration items, service compliance, risks, and related information. Take responsibility for overall governance of the management of IT Service Design. ###

Person specification

Success Profiles

We use an assessment framework called 'Success Profiles' which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Essential Experience

Committed to continuous service improvement as defined within ITIL, willing to challenge existing IT and governance practices, and use evidence to enhance IT Service delivery. Proficient in identifying and managing risks, with a proactive approach to anticipating and responding to sudden changes in business and technical priorities.

Behaviours

Leadership (Level 3) Communicating and Influencing (Level 3)

You can find out more about Success Profiles Behaviours here.

Benefits

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Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.




A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.




Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.




Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.




Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.




Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.




Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

Things you need to know

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Selection process details

Expected Timeline

(subject to change)

Sift - w/c 13th October 2025

Interview - w/c 27th October 2025

Location -

In Person

in either Dundee or Glasgow


To apply please submit an application form by clicking on the 'Apply at Advertisers Site' button.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Resourcing Team Email : recruitment@socialsecurity.gov.scot Telephone : 08001577194
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Recruitment team

Email : Recruitment@socialsecurity.gov.scot ###

Further information

https://www.socialsecurity.gov.scot/working-with-us/help-with-your-application