Job Description

Details

-----------

Reference number

429480

Salary

45,894 - 54,952
GBP

Job grade

Senior Executive Officer
B3

Contract type

Permanent

Business area

SSS - Chief Digital Office

Type of role

Other

Working pattern

Full-time

Number of jobs available

1

Contents

------------

Location About the job Benefits Things you need to know Apply and further information

Location

------------


Dundee, Glasgow

About the job

-----------------

Job summary

We are seeking a technically minded Senior IT Service Transition Manager to support our digital change programme by effectively applying the ITIL framework. In this role, you will manage, plan, and govern the transition of new and updated technologies and services through our release process to live production, ensuring seamless integration and service excellence.


As a leader in our service management branch, you will understand how to integrate ITIL principles into processes that meet the specific needs of a business. You will work in a small team and be jointly responsible for overseeing critical ITIL processes within Implementation Management, Release, Deployment and Change. You will also work closely with stakeholders across Development, Test, and Cloud Environments. Therefore, a strong understanding of the Software Development Lifecycle using Agile / Waterfall methodologies is critical to success in this role.


If you enjoy working within a technical space, planning, scheduling, and implementing IT releases to improve technical services for customers, we'd love to hear from you!


A Senior IT Service Manager (IT Service Transition) is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.


You will be responsible for service management within the ITIL Framework stage of Service Transition, this covers multiple ITIL processes including but not limited to: Implementation management, Release and Deployment management, Service Validation and Testing, Change evaluation, and Knowledge management.


Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over 300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.


We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect, and recognise each other's contributions.

DDaT Pay Supplement

This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Job description

Promote and implement ITIL and relevant best practices for managing IT Services through IT Service Transition. Manage configuration items, service compliance, risks, and related information. Analyse conflicting information to develop effective solutions. Take accountability for issue resolution and proactively identify potential problems. Build and maintain effective stakeholder relationships while defining strategies and policies aligned with business objectives. Establish policy and standards to provide guidance to others and, evaluate and implement changes. Ensure adherence to service management policy and governance frameworks. Lead investigations into existing processes to identify problems and opportunities. Collect data and create recommendations for process improvements. Utilise evidence-based decision-making to identify and implement continuous service improvement activities. Deliver measurable outcomes for users and assess the overarching service landscape for optimisation.

Person specification

Success Profiles

We use an assessment framework called 'Success Profiles' which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Essential Experience

Proven experience in leading IT service delivery using ITIL or another ITSM framework to align services with customer priorities. The ability to communicate and engage with people across a range of grades and knowledge, quickly grasping issues and providing decisions for both technical and non-technical stakeholders.

Behaviours

Changing and Improving (Level 3) Leadership (Level 3)

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills

This role is aligned to Senior IT service manager within the Digital, Data and Technology Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage.

Please review the following to understand the skill expectations: IT service manager - Government Digital and Data Profession Capability Framework

Benefits

------------


Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.




A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.




Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.




Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.




Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.




Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.




Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

Things you need to know

---------------------------

Selection process details

Expected Timeline

(subject to change)

Sift - w/c 13th October 2025

Interview - w/c 27th October 2025

Location -

In Person

in either Dundee or Glasgow



To apply please submit an application form by clicking on the 'Apply at Advertisers Site' button.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

---------------------------------


This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

#

Job contact :

Name : Resourcing team Email : recruitment@socialsecurity.gov.scot Telephone : 08001577194
#

Recruitment team

Email : Recruitment@socialsecurity.gov.scot

Further information

https://www.socialsecurity.gov.scot/working-with-us/help-with-your-application