Job Description

What We're Looking For

We are looking for a

Senior

IT Support Engineer (3rd Line)

that has

3-5 years

' experience in any of these capacities: Senior ICT Support Technician; MSP Level 3 engineer, System Administrator, Lan Admin, IT Manager, or as an Infrastructure Support Engineer to join our Cambridge based Support Team.

We believe in hiring for

potential

, not just skills. However, we do need a minimum of

3-5 years

in a Technical hands on role that included support and installation work. You need to be able to put a network together, build servers and deploy Office 365 including Sharepoint.

In addition to above, we require the following:

You must be a UK resident and reside within a 1 hour commute from the Cambridge office

Full UK Driving License

Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification

Strong knowledge of

Microsoft 365, Windows 10/11 and Active Directory

Ability to troubleshoot and resolve

desktop, network and application issues

Familiarity with

ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk)

Excellent

problem-solving skills

and a logical mindset

Strong

communication skills

- ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English

Passion for

learning and professional growth

Be a team player.

The rest of our team also have a very strong skillset and are great people

Nice-to-Have (But Not Essential)

Experience with

Azure AD, Intune, Group Policy

Any IT certifications (CompTIA, Microsoft, ITIL)

Basic networking knowledge (DNS, DHCP, VLANs)

Interest and ideally experience in Cyber Security

Why You'll Love Working Here

Great work environment and supportive team

Modern high end office space

Real supportive family type of environment

Competitive salary

31 days of annual leave

(including 8 bank and public holidays)

Holiday Loyalty Scheme

(additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)

Private Medical plan

Company pension scheme

Birthday treats and recognition

Personal Development Plan (Technical Mastery Programme)

- We invest in training, certifications and mentorship to support your career growth

Supportive Team

- Work with experienced engineers who want to see you succeed

Work-Life Balance

- We value flexibility and wellbeing

Tech-Forward Environment

- Use the latest tools and tech to enhance your skills

Recognition & Rewards

- Your hard work won't go unnoticed

Why Join Us?

At

Breathe Technology

we don't just offer jobs - we offer careers and being part of something special. If you're an

IT problem-solver

who thrives on

helping people

and enjoys working with the latest technology, this is your chance to grow with a

supportive and innovative team

.

Join a

dynamic, modern and forward thinking environment

where your ideas matter, your skills will evolve, and you'll be part of a company that values

your contribution

.

What You'll Do

As a

Senior

IT Support Engineer (2nd Line)

, you'll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in

Microsoft 365, Windows, and desktop support

will be crucial in keeping our systems running smoothly.

Key Responsibilities

Provide

2nd and 3 Line support

for Microsoft 365, Windows, and desktop-related issues

Provide support and projects at the customer sites

Remotely troubleshoot

hardware, software, and network

problems effectively

Manage and resolve escalated support tickets, ensuring customer satisfaction

Assist in

onboarding new users

, including setting up accounts and devices

Support Office 365 applications, including

Teams, SharePoint and Exchange

Maintain and update IT documentation

Work closely with

senior engineers and IT managers

on infrastructure improvements

Deliver

exceptional customer service

, keeping non-technical users confident and informed

Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers

Support younger members of the team

Ready to Take the Next Step?

Join our team and become part of a company that values innovation, teamwork, and professional growth. If you're ready to make a difference and advance your career, we'd love to hear from you!

Apply today and be part of a vibrant community that's shaping the future of IT Support.

Like to see more about us: https://breathetechnology.com/careers/

Job Type: Full-time

Pay: 29,000.00-36,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Experience:

IT Support Services: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person