Job Description

We are looking for a

Senior IT Technician

to join our Trust IT Services department. The primary objective of this role is to deliver high-quality IT support across Turner Schools, providing senior technical expertise and acting as an escalation point for complex issues.

This is a predominantly customer-facing role with regular on-site presence. Excellent interpersonal skills, strong technical knowledge and a commitment to high-quality customer service are essential.

The expected working hours will be defined in the contract; however, for guidance they will typically be between

8am-4pm

. The role will be based primarily at

Folkestone Academy

, with regular travel to other schools within the Trust as required. You will work closely with on-site technicians and benefit from being part of a wider Trust IT Department.

Essential Duties and Responsibilities

Provide senior (3rd line) technical support for escalated IT issues Install, configure and maintain ICT hardware, software and systems Support and maintain network and security systems Lead or support trust-wide IT projects and system improvements Contribute to the implementation of the Trust's ICT strategy Maintain technical documentation and procedures Mentor and support IT Technicians Support staff and students with the effective use of ICT Keep up to date with ICT developments and best practice

Qualifications and Experience

Significant experience supporting and maintaining ICT systems (education or multi-site experience preferred) Strong problem-solving and analytical skills Excellent customer service and communication skills Ability to work independently and as part of a team

Desired Skills and Experience

Experience with Google Workspace and/or Microsoft 365 Experience with network administration and security Experience supporting or leading IT projects Experience mentoring junior staff Full UK driving licence (preferred)

Benefits of Working for Turner Schools

We care about our staff's personal and professional wellbeing and offer:

Fully funded access to Benenden Healthcare High-quality professional development through the Turner Institute Wellbeing and social activities Counselling and mental wellbeing support Mental Health First Aiders Electric car and cycle to work schemes Innovation and Trust Values awards Free parking on all sites with EV chargers
Our staff tell us Turner Schools is a supportive and motivating place to work, with strong focus on wellbeing, workload and professional development.

Further information can be found at

www.turnerschools.com

Full time, all year round

37 hours per week

We reserve the right to close the advert early if a suitable candidate is found.

Information about the trust

Turner Schools is a Multi-Academy Trust (MAT) with eight schools in Canterbury, Dover and Folkestone:-

Dover Christ Church Academy, Chartham Primary School, Folkestone Primary, Folkestone Academy, Morehall Primary, Martello Primary, St Stephens Infant School, Turner Free School

We provide education through pre-school, primary, secondary and on to sixth form. Each academy is individual and responds to the needs of its local community to provide the best possible opportunity for its young people. We promote high academic standards, while ensuring crucial opportunities for personal and emotional development.

Turner Schools is committed to Transforming children's futures...Empowering children's futures...Strengthening communities.

To help us achieve this, Turner Staff 'Walk the Turner Talk'

They will:

Speak and act with care: always show compassion and respect for children.

Act boldly: be ambitious for yourself and the children and young people we serve.

Learn from adversity: be evaluative, thoughtful and reflective.

Challenge convention: be curious, welcome difference and unfamiliar thinking.

Connect with others: support colleagues, parents and pupils to make a great team.

Use your voice: offer different views and ask questions.

Do what it takes: be relentless in pursuing the best for children.

Ask for support: be open and honest when plans go awry.

Don't give up: be calm, resilient and measured when managing challenges.
Turner Schools is committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a fair, robust and consistent recruitment process across all academies and business units which is in line with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates - you can read more about this in our Recruitment Guidance. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Turner Schools is committed to treating all people equally and with respect, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or social economic background. We therefore welcome applications from suitable candidates from all backgrounds as we are dedicated to creating and sustaining a workplace that values individuality and difference and celebrates the diversity of both staff and pupils.

We understand the importance of work-life balance. If you are interested in this opportunity but require a different working pattern (e.g., part-time hours, compressed weeks, or term-time only), please clearly state your preferred arrangement within your application. We are happy to discuss and explore flexibility where possible for the successful candidate.

For further information on Turner Schools, please visit www.turnerschools.com

Job Types: Full-time, Permanent

Pay: 31,542.00 per year

Benefits:

Canteen Company events Company pension Cycle to work scheme Free parking On-site parking Private medical insurance
Work Location: In person