Job Description

The Senior IT Technician will play a pivotal role in maintaining and optimising IT systems. This position requires expertise in providing technical support and ensuring seamless IT operations.
Responsibilities include but are not limited to:
Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience.
Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve.
Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders.
Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions.
Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures.
Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures.
Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards.
Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices.Additionally cover the same day to day duties of an IT technician

• Providing Local IT support to all staff at the Premier League London
• Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices
• Diagnosing and troubleshooting incoming incidents within agreed SLA targets
• Providing general support and maintenance of all laptops and mobile devices
• Office 365 administration
• Maintaining the Software and Hardware inventories
• Assisting the IT department in any projects they are involved in
• Management and support of all printers and photocopiers
• Management and support of onsite Audio-Visual equipment
• Producing and improving the corporate IT Knowledge Base
• Maintaining assets in CMDB system

Seeking a Lead /Senior IT Technician looking for 5 days on site in Paddington.Proven record mentoring, training & managing IT service technicians - ESSENTIAL
The successful applicant should have:

• Proven experience working in a similar senior or lead technical IT role
• Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices
• Experience providing support for desktop platforms including Windows 11
• 3 Years + experience with Office 365 administration and full Office Suite
• 3 Years + experience with Microsoft Active Directory, Intune and Azure
• Experience in troubleshooting software and hardware faults
• Proven knowledge and understanding of ITIL principles
• Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure
• Confidence in communicating with people and understanding their IT concerns
• Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving

This opportunity is with well known sports body.

• A competitive salary ranging from 40,000 to 50,000 per annum.
• 5 days on site in Paddington - reduced to 4 after probation.
• Free breakfast and lunch provided daily.
• A permanent role with opportunities for career growth.

If you are a motivated Senior IT Technician ready to advance your career, we encourage you to apply now.

Skills Required