Job Description

CenCom Solutions Ltd

CenCom Solutions Ltd. is a trusted managed service provider with over 20 years of experience delivering tailored IT solutions across the UK. We pride ourselves on building strong, collaborative partnerships with our clients acting as an extension of their business to drive growth, resilience, and innovation.

Our approach is rooted in continuous learning and shared development, ensuring our team and our clients stay ahead in an ever-evolving digital landscape. From cloud migrations to cybersecurity and proactive support, we deliver reliable, cost-effective services that empower businesses to thrive.

About the Role

As a Senior IT Technician, you'll play a key role in working alongside management to onboard new clients, manage complex support requests, and act as a critical link between our helpdesk and new partnerships. You'll lead onboarding projects from site visits to system migrations, ensuring every client transition is seamless, documented, and fully supported.

This is a highly visible, client-facing position - ideal for someone who enjoys taking ownership, thrives in technical environments, and brings a confident, consultative approach to problem-solving.

Key Responsibilities:

Leading the end-to-end onboarding process for new clients

Acting as an escalation point for complex 3rd line issues

Conducting on-site client audits and delivering technical assessments

Supporting helpdesk operations with advanced troubleshooting and mentoring

Managing and monitoring client infrastructure (cloud and on-prem)

Documenting systems, processes, and technical insights for shared knowledge

Coordinating connectivity and VoIP setups with third-party providers

Contributing to process and policy improvements with a security-first mindset

Key Skills and Experience

A valid UK driving licence (and willingness to travel/stay overnight across the UK)

Extensive IT support experience, including onboarding and migrations

Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra)

Working knowledge of GDPR, ITIL-aligned systems, and security best practices

A collaborative approach to leadership and service delivery

Ability to manage multiple priorities and complex technical challenges

Excellent documentation, planning, and client communication skills

Bonus Skills (Not Essential, But Nice to Have):

Certifications in Microsoft 365, CompTIA, or ITIL v3/4

Experience with CRM Dynamics, RMM tools, scripting (PowerShell, BASH), and Microsoft Teams PSTN or 3CX admin

What's in it for You?

Extra Annual Leave

- Including your birthday off and long-service bonuses

Company Vehicle

- For work-related travel

Learning & Development Time

- Dedicated hours each week for professional growth

Remote Work Support

- Hardware provided for hybrid working (once eligible)

Funded Exams & Study Materials

- Invest in your future, on us

Eye Care & Wellness Support

Company-Funded Social Events

- Because connection matters

Tech & Cycle Salary Sacrifice Schemes

- Save on the latest gear

Collaborative Work Culture

- Your voice matters, your growth is supported

Additional Information

Applicants must be eligible to work in the UK and able to provide right-to-work documentation

A full UK driving licence and access to personal transport are required

Successful candidates will be subject to DBS and employment screening

Ready to Take the Next Step?

If you're a driven and experienced IT professional looking for your next challenge in a dynamic and supportive environment, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 33,000.00-38,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking Sick pay Work from home
Experience:

IT Support: 5 years (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

50% (required)
Work Location: In person

Reference ID: CCS-OT-0625-DP