Job Description

Minimum salary

Maximum salary

Location

London

Close date

01/02/2026

Job description

Senior Knowledge Manager


Contract: Permanent


Location: London with the requirement to be present in the office a minimum 2 days a week.


Salary: c62,000 plus civil service employer pension contribution of 28.9%




Please note, we are not able to sponsor work visas. Please contact us at hrservicedesk@nao.org.uk should you have any questions on your nationality eligibility.




Nationality Requirements:




- UK nationals


- Nationals of Commonwealth countries who have the right to work in the UK


- Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme


(EUSS)




1st stage interviews will take place over MS TEAMS WC 9 Feb 2026 and 2nd stage interviews will be conducted at our offices in Victoria WC 16 Feb 2026.




The closing date for applications is 11.59pm 1 Feb 2026




Role Purpose




This role supports the Head of Knowledge Management in shaping the NAO's knowledge and information management strategy. Its focus is on promoting a culture of knowledge sharing and collaboration within the NAO, while assisting with information and records management. By implementing this strategy, the NAO can better use its knowledge assets to improve performance, foster staff development, and share insights externally.




The position requires working with auditors, VFM analysts and subject matter experts to manage and develop crucial organisational knowledge, closely collaborating with the Head of Knowledge & Information Management and the wider team.




This position will oversee the NAOs Working Smarter program, helping the business make better use of knowledge management, collaboration, and information management tools. It will support both in-person and virtual communities of practice, with an emphasis on improving how Viva Engage is used for these purposes.




A major responsibility is to help roll out Generative AI (Gen AI) across the business, ensuring staff in the Corporate Services Group leverage Gen AI for effective collaboration and knowledge sharing.

Responsibilities

Work within the knowledge management framework to partner with key internal stakeholders, enhancing knowledge capture and curation across the NAO.




Ensure the organisation can identify and effectively manage its critical and high-value knowledge assets.




Actively contribute to developing a culture that values and leverages the NAO's knowledge by raising the profile of the Knowledge Management team, promoting its services, and encouraging contributions from subject matter experts across the organisation.




Create, update, and deliver knowledge management content and training across the organisation, collaborating with the Learning & Development (L&D) team to ensure a robust skills framework that supports best practice in knowledge sharing.




Support the development of special interest groups to capture, curate, and disseminate knowledge throughout the NAO, including management and development of online communities using Viva Engage.




Work with the Head of KIM to optimise the NAO's investment in and rollout of Gen AI (CoPilot) across the organisation to enhance capture and exploitation of knowledge within the organisation.




Collaborate with the Head of Knowledge & Information Management to utilise knowledge management processes and systems within the NAO and explore solutions to resolve challenges and build capabilities.




Lead knowledge projects or workstreams, including leading the working smarter initiative, to improve knowledge sharing and enhance the use of existing technologies for knowledge dissemination.




Offer advice on the optimal use of the NAO's knowledge management and collaboration platforms (leveraging Microsoft 365 tools such as Viva Engage, Teams, SharePoint and Copilot), including how these can be utilised to create engaging content and design out-of-the-box solutions that enhance knowledge sharing and process improvement. Apply and encourage creative thinking around new ways of working and deliver training where applicable to maximise adoption.




Provide insights on innovative technologies or approaches that could further the development of knowledge management within the NAO.




Lead the development of enterprise information architecture including the development of and enterprise Taxonomy that supports the search and discovery needs of the NAO.




Support ongoing improvement in knowledge management by analysing the effectiveness of new programmes, observing their usage, and evaluating their impact in terms of organisational benefits.

Skills required

Experience with electronic knowledge repositories, intranets or portals, collaborative and social media tools; familiarity with Microsoft 365 tools such as Teams, SharePoint and Copilot is advantageous.




Proficiency in developing communities of practice, using Viva Engage for sharing knowledge and best practice online for virtual communities.




Proven track record of engaging with and managing stakeholders, working collaboratively across directorates and functions.




Demonstrable Awareness of knowledge management processes and tools, including taxonomies, knowledge mapping, lessons learned, innovation, and idea generation.




Some understanding of continual process improvement and process mapping is beneficial.




Awareness of knowledge management technologies, encompassing self-service and self-help tools.




Demonstrable verbal and written communication skills.




Collaborative and team-oriented approach.




Understanding of knowledge management practices in organisations, whether private, third sector, professional service, government, or public sector. Awareness of auditing and industry trends is useful but not essential.

Educational requirements

Educational Requirements




Training or qualifications in related disciplines such as Information Systems or Knowledge Management, or equivalent experience.




To apply please upload a CV and a covering letter (no more than 1 page) outlining your suitability to the key criteria outlined below:




Experience in Knowledge Management and Collaboration Tools


Applicants should provide examples of their experience using electronic knowledge repositories, intranets, portals, and collaborative/social media tools--especially Microsoft 365 platforms like Teams, SharePoint, Viva Engage, and Copilot.




Stakeholder Engagement and Cross-Functional Collaboration


Candidates should describe situations where they have successfully engaged and managed stakeholders, and worked collaboratively across different departments or functions to deliver knowledge management initiatives. [




Development and Facilitation of Communities of Practice


Applicants should share examples of how they have developed, supported, or facilitated communities of practice, including using online platforms (such as Viva Engage) to promote knowledge sharing and best practice.




Leading Knowledge Projects and Driving Process Improvement


Candidates should highlight their experience leading projects or workstreams focused on knowledge sharing, process improvement, or the adoption of new technologies and approaches within an organization.